Ratings based on 144 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2018
The hotel is close to the centre of town and just a few minutes walk from the market. Breakfast was good but the breakfast room has little natural light. Shower was excellent but I missed a reading light for the bed. Staff were welcoming and helpful and responded rapidly when something wasn't right.
Comment from Hotel Management
31 Oct 2018 by Equipe Metropolitan, Hotel Management
Obrigada pela sua avaliação
by A verified traveler from Chicago
Posted 26 Sep 2018
This property was excellent! Very clean, very attentive staff, wonderful breakfast buffet, good location. I will stay there again.
Comment from Hotel Management
26 Sep 2018 by Equipe Metropolitan, Hotel Management
Bom dia, obrigada pela sua avaliação ela e muito util para continuarmos a bem atende-los
by A verified traveler
Good hotel
Posted 15 Sep 2018 on HotelsWorkers extremelly helpful and kind. Great breakfast with lot of local fruits
Comment from Hotel Management
17 Sep 2018 by Equipe Metropolitan, Hotel Management
Obrigada pela sua avaliação, ela é muito útil para continuarmos a bem atende-los
by PATRICIA J B
Recomendable Hotel
Posted 21 Nov 2017 on HotelsThe hotel is about as good good as it gets in Campo Grande. Not too expensive, good location, clean, breakfast buffet is very well served and has everything one needs. The staff is exceptional and will do whatever it takes to make their guests stay as memorable as possible.
Maintainance needs updating and they only provide soap and shampoo in the bathroom. I do recommend this hotel and will be back.
Comment from Hotel Management
23 Nov 2017
Bom dia, obrigada pelas suas avaliações e sugestões. Elas são muito uteis para melhorar nossa qualidade de atendimento e serviço
by A verified traveler
A hotel past it's prime
Posted 3 Oct 2017 on HotelsWe booked the hotel based on reviews, hoping it would be everything we've read. It was just for 1 night on a layover flight.
I think the hotel had its prime about 15 years ago - but hasn't been renovated since. Our room, on the 4th floor, looked nothing like the picture and the bathroom needed some serious work.
The staff downstairs were nice, but there's a limit on what they could do with these types of resources.
Must say - we were disappointed.
Comment from Hotel Management
10 Nov 2017
Bom dia
Nosso hotel foi reformado em 2014, recepção, saguão, sala de café, piscina e todos os aptos, os banheiros dos mesmos serão reformados no ano de 2018, agradecemos seus comentarios, eles serão uteis para melhor atende-lo em uma outra oportunidade
by Elenir from Tennesse, USA
Good stay
Posted 13 Jul 2016 on HotelsOverall it was a good stay, hotel is in a good location close access to everything, staff was very friendly and helpful, room was clean but the bed and pillows could be more comfortable.
by Theresa
Good overnight stop
Posted 6 Dec 2015 on HotelsStayed overnight before a flight to Rio, didn't leave hotel at all, just needed a bed but the pool area was nice though the food was overpriced. Breakfast was excellent, lots of choice.
by Sonia from Porto Alegre
Nice Hotel
Posted 21 Jul 2015 on HotelsEverything was fine and we enjoyed our stay.
by A verified traveler
Posted 30 Nov 2014 on Hotels
by A verified traveler
Not recommended
Posted 1 Oct 2014 on HotelsExecutive suite is room with 3 beds. Portuguese only. On a busy road, no soundproofing whatsoever. Area does not invite for a stroll. Only 1 single budget restaurant close by.
