Ratings based on 125 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2023
Great place and the staff is incredibly helpful and polite. The receptionist Murilo was so kind. The breakfast is also great, but the hotel is old and could be in a better shape.
Comment from Hotel Management
28 Nov 2023 by Douglas Marcondes & equipe, Hotel Management
Boa tardeMr. RenatoOur thanks for your stay.Full value renovation in 25% of units, not at the desired pace, but we will get there.Excellent weekDouglas & team
by A verified traveler
Posted 24 Sep 2019
Shower room leaking water outside of the bathroom making the whole bathroom soaked wet after shower. When I complained with the front desk, here is what she said:
“It is high season and we don’t want to loose incomeby shutting the room down for repairs”.
And I said: really? So, the hell with the customers, right? Who have to be in that mess so your hoteldoes not loose money. This is not acceptable and very resentful. She just started at my face and did not say anything else. There was NO apology or even any sympathy.
I do not recommend this place at all.
Comment from Hotel Management
23 Nov 2019 by Douglas, Hotel Management
?
by A verified traveler
Posted 23 Jun 2019 on Hotels
Comment from Hotel Management
30 Jun 2019 by Douglas Marcondes, Hotel Management
BOA TARDE
by A verified traveler
Posted 13 Jan 2019
Comment from Hotel Management
14 Jan 2019 by Equipe Vitória NewPort Residence, Hotel Management
Agradecemos a sua disposição em nos avaliar!
Equipe Vitória NewPort Residence!
Recommended
for Otherby A verified traveler from Portland, OR
Pet Friendly Hotel
Posted 10 Jan 2018
Pros: Pet friendly. Breakfast buffet included.
Cons: Change the door locks to use electronic card entry systems.
Location: There is a drugstore/pharmacy in the corner for last minute items,
We went to a padaria (bakery) called Nico Paneteria. Recommended.
We choose this hotel primarily because we were traveling with our (small) dog. Another hotel that did not accept pets recommended us to try this one. It was a good choice. The staff is very helpful and friendly. The check-in process was quick and efficient. The hotel is not new but well maintained. The doors still use regular keys so they ask us to drop them at the front desk when we go out. A little inconvenient, The rooms are very spacious and clean but also very simple. The floors are tile (no carpet), which I liked since they allow pets. They have a underground garage. It is narrow but they have plenty of parking space. It can be difficult to maneuver sometimes but they have valet. The bathroom was clean and the shower was good but it is small. The area is quiet so we could sleep well. The breakfast buffet was included. It was good and the fresh fruit was very tasty. We did not have time to try the pool or dine-in. The check-out process was quick and since the room was pre-paid we only paid for the items we got from the room fridge and the "pet fee".
Comment from Hotel Management
23 Jan 2018 by Recepção Newport, Hotel Management
Thank you for choice !
by A verified traveler
convenient
Posted 27 Oct 2016 on Hotelswas good, the room is cleaner and everything was perfect.
by Matthew from Scottsdale, AZ
Convenient Hotel that hits all the basics
Posted 5 Jul 2016 on HotelsEnglish spoken fluently. Microwave, fridge, kitchen sink, plate in room. Missing silverware and glasses. Good AC, hot water, etc. Breakfast great. Parking for 17 reals a day.
Recommended
for Everyoneby A verified traveler from Pompano Beach, FL
Average hotel.
Posted 22 Dec 2014
Cons: Room refresh
Very simple and average rated hotel. Good location.
The room is clean but it's old and urges a refresh.
Staff is nice.
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Douglas Marcondes & equipe, Hotel Management
Bom diaSr. GustavoNossos agradecimentos por sua estada e avaliaçãoExcelente semana
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Douglas Marcondes & equipe, Hotel Management
Bom diaSr. VitorNossos agradecimentosDouglas & equipe
