Ratings based on 617 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice hotel in Campinas
Posted 21 Jan 2024 on HotelsGreat hotel for the price! The bed was very comfortable and the food in the cafeteria was good!
Comment from Hotel Management
20 Mar 2024 by Alex Sousa - Deputy Manager, Hotel Management
Dear Kevin,We very much appreciate your comments regarding your stay at the Mercure Campinas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 3 Dec 2023 on Hotels
It took 4 days to get my cleaning back and the desk was mostly helpful but one desk party was antagonistic with me about my concerns. Room cleaning and the restaurant staff were very nice. I woul not stay again - picked the brand as it is normally a good brand and location. This time location was poor with homeless on the streets.
Comment from Hotel Management
29 Dec 2023 by Ymara Cannizza - gerente geral, Hotel Management
Good morningWe appreciate the feedback and ensure that the points raised were sent to those responsible.
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
29 Dec 2023 by Ymara Cannizza - gerente geral, Hotel Management
Bom diaAgradeço o feedback sobre sua hospedagem.
by A verified traveler
Posted 28 Aug 2023
Comment from Hotel Management
20 Sep 2023 by Ymara Cannizza - gerente geral, Hotel Management
Boa tardeObrigada pelo feedback.Sentimos por nao ter atingido as expectativasEspero revê-lo em breve. Atenciosamente,
by A verified traveler
Posted 1 Dec 2022
by A verified traveler
Posted 7 Nov 2022 on Orbitz
Very comfortable.
by A verified traveler
Never again
Posted 8 Apr 2022 on HotelsThe hotel is not that good, not much service to talk about. Breakfast are ok, small old shower with water leakeg true the bathroom. Very bad food and service at the restaurant.
Comment from Hotel Management
23 Apr 2022 by Fernando - Assistant Manager, Hotel Management
Hello Mr. Samuel,
We are sorry that we didn´t achieve your expectations. We are going to look carefully at the points you described in your evaluation so we can improve the service and we hope to see you again.
Fernando - Assistant Manager
by A verified traveler
Posted 23 Feb 2022 on Hotels
Comment from Hotel Management
5 Apr 2022 by Ymara Cannizza, gerente geral, Hotel Management
Prezado cliente,
Obrigada pelo seu feedback.
Att
by A verified traveler
Mild, fair cost, infrastructure need review
Posted 20 Dec 2021 on HotelsHotel is okay! - long queue for check-in (maybe given Holliday season approaching). Room cleaning good, but we tried to use the stairs (14th floor to swimming pool) and there were many cigarette buts and it was not clean at all - bad guests I think. Infrastructure need review ! Staff is supportive! Breakfast is good!
Comment from Hotel Management
20 Jan 2022 by Ymara Cannizza, gerente geral, Hotel Management
Everton,
Thank you for your feedback.
by A verified traveler
Posted 3 Dec 2021 on Hotels
