Ratings based on 367 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Bathroom needs renovation
by A verified traveler
Review
Posted 3 Nov 2023 on HotelsThe location of the hotel is very good for us , but the door key didn’t work , we needed to go down to reception every day to get it re activated , which was annoying because we had already gone upstairs.
The internet was not working until we got a code from reception although we registered our name and room number several times and that only worked for one day . Otherwise everything else was fine . The room was clean , the breakfast was nice .
by A verified traveler
Posted 8 Oct 2023
AVOID!
I regret to say that my recent stay at this hotel was anything but pleasant. Upon entering our room, we were greeted with an overwhelmingly pungent poop smell. To add to the discomfort, the bathrooms were in an appalling state; there was fecal matter on the toilet seat and the shower was riddled with black mold. Despite our initial shock, we decided to ask for a room change, only to be met with an extremely rude afternoon staff member who dismissively used the "Non me ne frega niente" hand gesture when addressing our concerns. Thankfully, the morning staff were more considerate and tried their best to assist us.
However, our issues didn’t end there. The rooms were notably dim, the AC barely functioned, and to top it all off, our room keys deactivated daily, causing further inconvenience.
While the hotel's location might seem ideal for those looking to visit Florence, don't be fooled. Arranging transportation was a challenge, and the posted bus times are highly unreliable.
All in all, I cannot recommend this hotel to anyone. While there were a few kind staff members, the overall experience was overshadowed by the numerous problems we encountered.
by A verified traveler
Posted 27 Sep 2023 on Orbitz
All staff were excelent. Good hotel, good breakfast, walking distance from shopping and restaurants. Highly recommended.
by A verified traveler
Posted 16 Sep 2023
Typical IBIS hotel. Only problem is a very weak to nonexistent AC system.
by A verified traveler
Posted 9 Sep 2023
If you are traveling to Florence and do not have a car I would not recommend this hotel. It’s a 20 min walk to the train station along a pretty busy roadway with few sidewalks and a taxi to Florence will cost you €50.
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Posted 13 Jul 2023
by A verified traveler
Posted 27 Jun 2023 on Orbitz
Quiet hotel, great breakfast, good location next to shopping and places to eat. Trendy panini place and central market restaurants are in the IGigli without needing to wait in line in the city center. Bus next to hotel goes into Florence. Train is 20 minute walk.
by A verified traveler
Posted 16 Jun 2023 on Hotels
We were enroute to a wedding so stayed one night.
Overall our stay was satisfactory. Hotel is next to a large shopping centre. Not far from Florence central
