Ratings based on 498 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Clean , excellent staff , close to 59 th street and close to the malecon .
by A verified traveler
Posted 13 Apr 2024
Bathroom was not cleaned prior to arrival. Water was never cold. Besides these things, the hotel was fine.
by A verified traveler
Call before you stay
Posted 11 Mar 2024 on HotelsBooked the room at this location as a romantic retreat for my wife and I. Paid for a nice big room with a romantic view of the historical area, only to arrive and find out that the window is covered with paint and cenment for construction on the building and the buildings around it. Didnt get a discount or another room to make up for it. Service could be better.
Comment from Hotel Management
19 Mar 2024 by Joe Dzib, Hotel Management
Dear Mr. JohnWe appreciate your comments.we will be working on your comment in order to improve the gust service attention.Regards
by A verified traveler
Posted 7 Mar 2024
Very nice staff and so convenient.
Comment from Hotel Management
19 Mar 2024 by Joe Dzib, Hotel Management
Dear GerardWe appreciate so much your comments.Regards
by A verified traveler
Posted 15 Feb 2024
The staff was very friendly but the room was not in the best condition and The parking lot was two blocks from the hotel
Comment from Hotel Management
19 Mar 2024 by Joe Dzib, Hotel Management
Dear MirzhaWe appreciate your comments. we will be working on the issues you comment in order to improve the guest stays. sincerely
by A verified traveler
Posted 4 Jan 2024 on Orbitz
Check in was painful, otherwise was clean, pleasant and charming, but the third floor was challenging with not Potter service
by A verified traveler
Posted 25 Dec 2023
by A verified traveler
Posted 16 Oct 2023
by A verified traveler
Posted 30 Aug 2023
Great location. Staff should be more friendly.
by A verified traveler
Posted 23 Jun 2023
Well situated, helpful staff, impeccable
