Ratings based on 420 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Attention to detail and service made this a subpar experience. We arrived to find a nearly empty roll of toilet paper with no extras. When we called the front desk, we were instructed to "find a housekeeping staff member." We also booked a room for three individuals and there were no linens for the pull out sofa so we had to go hunt those down.
The elevator carpeting had a nasty looking stain that remained through our visit. Our room cleanliness was fine, though family staying there had trash cans that were left full. Breakfast offering was sparse and the coffee, which comes out of the dispenser at a surprisingly aggressive rate, was way too hot so you'd nearly burn yourself to get a cup.
Our room was on the top floor, which I would usually love, but we were next to the stairs and the stairwell door closed so hard that we were woken up several times during the night. My husband finally went to shove off washcloth in the hinge just to stop the banging.
Overall very poor experience and I would not return.
Comment from Hotel Management
10 Jun 2024 by Brian W, Hotel Management
Thank you for staying with us. I apologize that your room was not to your liking at check in. I'm not sure why our breakfast would have been sparse unless our breakfast attendant was in the process of filling it up. This is not a usual experience at our hotel so I do again apologize. We hope you change your mind and give us another try while you are in the area.
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 9 Jun 2024
Had a wonderful stay. The hotel was nice, the room clean and comfortable and the staff was super friendly. Highly recommend .
by A verified traveler from Nebo
Posted 7 Jun 2024
Overall great property
by A verified traveler
Posted 3 Jun 2024
We extended our stay to 5 days. The room was never cleaned and we had to ask for more towels. There is clearly a housekeeping staff shortage. The front staff were helpful and friendly.
Comment from Hotel Management
3 Jun 2024 by Brian W., Hotel Management
Thank you for staying with us. I apologize your room did not get cleaned during your stay. We do not have a staff shortage as the hotel has plenty of housekeepers. I'm glad you found our front desk staff helpful and friendly.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 14 May 2024
Excellent.
Comment from Hotel Management
15 May 2024 by Brian W., Hotel Management
Thank you for staying with us. I'm glad you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 13 May 2024
It was nice that everything was close by but the main reason that was important was because coffee and breakfast there was terrible
Comment from Hotel Management
13 May 2024 by Brian W., Hotel Management
Thank you for staying with us. I'm glad you found everything nice. I am sorry you did not enjoy our breakfast and coffee. We hope you will give us another try.
by A verified traveler
Posted 7 May 2024
I tried several times to cancel this reservation and was not able to get through to someone.
Comment from Hotel Management
7 May 2024 by Brian W., Hotel Management
Thank you for trying to stay with us. Unfortunately that reservation needs to be canceled through Expedia. I apologize if you were unable to reach someone.
by A verified traveler from Valdosta
Posted 29 Apr 2024
Comment from Hotel Management
20 May 2024 by Brian W., Hotel Management
Thank you for staying with us. I see things did not go well with your stay. I apologize for that. If you would like to discuss your stay more, please call the hotel.
