Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Barcelo Valencia was incredible from start to finish! We arrived early in the day and although check in starts at 4, they had a room and gave it to us at 12pm.
The room with the view of Ciudad de las artes y ciencias truly had a beautiful view of the city, and was spacious. Beds were comfy and bathroom big and lots of amenities available both in the room and upon request.
The hotel staff are AMAZING, so kind and helpful, from the receptionists to the restaurant staff and cleaners.
They have signs up in the restaurant that say the breakfast is unforgettable, and they aren’t lying. There’s a chef that will make you omelettes, fresh pancakes, etc. There is also a buffet filled with every kind of fruit, cheese, bread, pastry, deli meats and more- highly recommend getting breakfast included. The chef was super understanding that we don’t eat pork and made our omelettes on some baking paper to avoid cross contamination.
The pool and gym are small but still very well looked after, the rooftop bar has a great view of the city too.
The location is great, not too far from the city centre, about a 25min walk and a 15min bus ride. It’s a little harder to get back at night after 10:30pm without a taxi though, as buses become less frequent.
All in all, a great stay- would highly recommend staying here!!
by A verified traveler
Posted 11 Jun 2024
This was a lovely hotel, with friendly, helpful staff. The rooftop bar was nice to go up to in the evening before heading out. We visited the small rooftop pool one afternoon to cool down and soothe our aching legs from walking. The room was nice and a great size however the aircon was noisy and was not cooling the room at all so made for uncomfortable sleeping (or lack of!). Received a birthday bottle of cava and some small sweet treats which was a lovely touch.
Comment from Hotel Management
12 Jun 2024 by Paula Merino | Guest Experience Manager, Hotel Management
Dear Lauran,We appreciate that you took the time to share your experience with us.We regret to hear about the inconvenience caused by the air conditioning in your room. Our team is committed to ensuring our guests' comfort, and we are sorry that the solutions provided during the stay were not satisfactory.It is delightful to learn that our staff's friendliness, the rooftop bar, and the pool contributed positively to your experience. We are also pleased that the spaciousness of your room met your expectations and that the birthday surprise added a special touch to your celebration.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Paula Merino Guest Experience Manager
by A verified traveler
Posted 6 Jun 2024
This was a great location, with bus stops close by, automated laundromat, shopping, cafes/restaurants, and even some top sights just across the bridge/park.
Comment from Hotel Management
8 Jun 2024 by Paula Merino | Guest Experience Manager, Hotel Management
Dear Joy,Thank you for your positive feedback.We are thrilled to hear that our location provided a convenient base for your explorations and that our room cleanliness and amenities met your expectations, contributing to a memorable experience. While we strive for excellence in service, we regret if there was any aspect that did not fully meet your approval. We are sorry that the solutions provided during the stay were not satisfactory, and we hope to have the chance to exceed all your expectations in the future.We look forward to welcoming you back on a future occasion.Best regards,Paula Merino Guest Experience Manager
by A verified traveler
Posted 17 May 2024
Great location, easy access to the City of Arts & Sciences park area, walkable or easy bus access to the old town or beach areas, convenient bike rentals & loved the rooftop bar
by A verified traveler
Posted 10 May 2024
Very good location and friendly staff.
Comment from Hotel Management
13 May 2024 by Paula Merino | Guest Experience Manager, Hotel Management
Dear Dorothy,Thank you for your positive feedback.It is truly rewarding to know that our prime location and the friendliness of our team met your expectations. We take great pride in maintaining the highest standards of cleanliness and service for all of our guests. We are also pleased that the amenities provided in your room contributed to a comfortable and enjoyable stay.Your commendation is a testament to our commitment to guest satisfaction at Barceló Valencia, and we look forward to the pleasure of continuing to serve you on future visits to our vibrant city.We look forward to welcoming you back on a future occasion.Best regards,Paula Merino Guest Experience Manager
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 3 May 2024
Nice hotel, close to the art science buildings. Staff are helpful and nice. Room is spacious.
Comment from Hotel Management
4 May 2024 by Paula Merino | Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.It is wonderful to hear that our proximity to the iconic City of Arts and Sciences contributed positively to your experience. Our team is delighted to know they made your stay helpful and pleasant. We take great pride in the spaciousness and quality of our rooms, and it pleases us to know that these aspects, along with their cleanliness and the amenities provided, met your expectations. The entire team at Barceló Valencia remains committed to creating a welcoming and memorable experience for our guests.We look forward to welcoming you back on a future occasion.Best wishes,Paula Merino Guest Experience Manager
by A verified traveler
Posted 22 Apr 2024
Helpful staff, spacious rooms with lovely sunset drinks on the rooftop bar
Comment from Hotel Management
23 Apr 2024 by Paula Merino | Guest Experience Manager, Hotel Management
Dear Nicola,Thank you for your positive feedback.It brings us great joy to know that our staff's dedication contributed positively to your experience. We're also thrilled that the spaciousness of our rooms met your expectations, providing a comfortable stay. The rooftop bar is indeed a fantastic place to enjoy the beautiful Valencian sunsets, and we're glad you could savor this moment with our selection of drinks. Thank you for choosing Barceló Valencia for your stay. We are committed to delivering memorable moments, and it seems we have succeeded during your visit. Your praises are a testament to our team's passion for hospitality, and we look forward to sharing your kind words with them.We look forward to welcoming you back on a future occasion.Best regards,Paula Merino Guest Experience Manager
by A verified traveler
Posted 15 Apr 2024
Not worth the price, bed was super uncomfortable, the air conditioning wasn’t working properly. First time a Barceló disappointment me
Comment from Hotel Management
16 Apr 2024 by Paula Merino | Guest Experience Manager, Hotel Management
Dear Carolina,Thank you for taking the time to review your recent stay at our hotel.We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We are sorry that the comfort of the bed was not up to expectations. Rest assured, we are dedicated to ensuring the well-being and comfort of all our guests.We deeply regret to read about your remarks regardin room cleanliness and amenities. We perfectly understand that it is essential to guarantee a comfortable stay in our hotels and we strive daily to maintain high standards.We hope we can provide you with an improved stay in the future.Kind regards,Paula Merino Guest Experience Manager
by A verified traveler
Posted 15 Apr 2024
Biggest bed i seen in a hotel.
Comment from Hotel Management
16 Apr 2024 by Paula Merino | Guest Experience Manager, Hotel Management
Dear Stephen, Thank you very much for your kind feedback.It's wonderful to know that the size of our beds exceeded your expectations and contributed to a comfortable stay. We pride ourselves on maintaining impeccable cleanliness and are thrilled to receive your full marks in both room and hotel condition. Our team is dedicated to providing outstanding service, so your recognition of their efforts is much appreciated. We are proud that Barceló Valencia was able to meet all your needs, and we look forward to welcoming you back in the future for another excellent experience.Best wishes,Paula Merino Guest Experience Manager
