Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
it was in a lovely quiet area, near primrose hill which had astonishing views across the whole of london. great facilities in the hotel, pool spa, gym and great bar with fantastic food.
by A verified traveler
Posted 28 May 2024
Excellent service.
by A verified traveler
Posted 22 May 2024
Excellent, except for “Carluccios “which was very bad, not the staff, but the food! I know that it is just the name, as Carluccio himself is dead.
by A verified traveler
Posted 21 May 2024
Great staff, nice property, close to tube station
by A verified traveler
Posted 9 May 2024
the overwhelming problem for this hotel, which was inviting in other regards, is the quality of the bedding. the polyester filled blankets are old and lumpy, the pillows were uncomfortable. because of this, the temperature in the room felt impossible to regulate. The room was otherwise attractive and the staff pleasant, but the blankets, pillows and the old sunken mattresses just made it impossible to get some sleep. in every other area this Marriott hotel was fine. the breakfast bar was pleasant and the barista makes a very nice cappuccino. the door staff were all accommodating and pleasant. Marriott simply needs to invest in new and higher quality bedding.
Comment from Hotel Management
13 May 2024 by Kathy, Hotel Management
Thank you for your feedback. I will pass your feedback to our management team.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
13 May 2024 by Kathy, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 27 Apr 2024
Poor quality breakfast service staffs.
Comment from Hotel Management
29 Apr 2024 by Front desk Team, Hotel Management
Thank you for your feedback. I will pass your feedback to our management team.
by A verified traveler
Posted 21 Apr 2024
A happening, busy hotel lobby, but rooms were quiet. Close to the tube, but in a nice, relatively quiet neighborhood. Restaurant was ok. Convenient. Food a bit salty.
Not the best location for a first visit to London since it’s far from many tourist spots. Still, a nice hotel.
Comment from Hotel Management
25 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 6 Apr 2024
Great hotel !
Comment from Hotel Management
16 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 5 Apr 2024
We didn’t expect the Savoy Hotel but we did expect cleanliness. In the ice bucket was a long black hair and dust stuck to your fingers when touching it. Under the bed was food wrappers and crumbs. Breakfast was good although pancakes were not fresh. Good supply of towels in the room.
Comment from Hotel Management
5 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback and I have passed your feedback to the management team
