Ratings based on 424 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The staff where friendly and good options were plenty.
Pool is in the smaller side but being closer to the beach makes it good too.
They leave the fire exit at the end of the corridors open during the day for ventilation, which is a huge health and safety hazard, the staircase is right by the doors and it is so easy to fall off. I was travelling with small kids and that made me feel so uneasy!
Comment from Hotel Management
5 Jun 2024 by Public Relations of the Hotel, Hotel Management
Adriana, Thank you for your feedback. We're glad to hear that you found our staff friendly and enjoyed the variety of options available. We appreciate your positive remarks about our proximity to the beach.We take note of your comments regarding the fire exits being left open.We will address this issue to ensure that all safety protocols are strictly followed.Your input is invaluable in helping us improve, and we hope to welcome you and your family back in the future. Best regards, Hotel Augustus.
by A verified traveler from London
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Public Relations of the Hotel, Hotel Management
Renaud, merci beaucoup de partager votre score. Avec nos meilleures salutations. Hotel Augustus.
by A verified traveler
Posted 29 May 2024
This review details a nightmarish stay at a hotel booked through Expedia. The experience was so bad, it ruined my entire long weekend getaway.
Here's a breakdown of the issues:
Rude Reception: Upon arrival, the receptionist was unhelpful and unfriendly.
Missing Amenities: This supposedly "four-star" hotel had no beach towels available, which is a basic expectation.
Unclean Room: The room was dirty upon check-in, with unclean bedding and ants on the floor. Even no locker available
Expedia's Useless Customer Service: After contacting Expedia regarding these issues, I spent a frustrating three hours getting nowhere. They couldn't reach the hotel or resolve the problems.
Beach Woes: The beach, advertised as relaxing, was overcrowded with vendors and had no available seating despite having umbrellas.
Overrated Hotel: This hotel honestly deserves a zero star rating, not four.
The only positive aspect was the decent lunch and dinner options, but everything else was a huge disappointment.
Unprofessional and Unhelpful: Having to spend my entire vacation contacting Expedia for solutions was unprofessional on both the hotel's and Expedia's part.
Avoid This Hotel and Expedia!
This is my second terrible experience with Expedia. Their customer service is subpar, and I will never use them again.
Please consider this review a warning to potential customers. Look elsewhere for a relaxing holiday!
Comment from Hotel Management
5 Jun 2024 by Public Relations of the Hotel, Hotel Management
Dear Yasmin, we are truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we take all comments seriously to improve our services.We sincerely apologize for the issues you encountered during your stay, including the unhelpful reception, missing amenities, and the cleanliness of your room. This is not the standard we strive to maintain, and we will address these concerns with our staff to ensure such incidents do not happen again.We understand your frustration with the overcrowded beach and the lack of seating. We also regret any inconvenience you faced with Expedia's customer service. We will communicate your concerns with them to improve our coordination and response times.While we are glad you enjoyed the lunch and dinner options.Thank you for your feedback. Best regards. Hotel Augustus.
by A verified traveler
Posted 27 May 2024
Мені дуже сподобалась в цьому готелі, все було супер, і персонал, і їжа, і сам готель.
Comment from Hotel Management
27 May 2024 by Public Relations of the Hotel, Hotel Management
Tatiana, first of all we would like to apologize for not answering in Ukrainian but in English. We are glad you liked our hotel and enjoyed your stay. Thank you very much for sharing your comment and we hope to welcome you again. Best regards. Hotel Augustus
by A verified traveler
Posted 7 May 2024
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Comment from Hotel Management
8 May 2024 by Public Relations of the Hotel, Hotel Management
Justyna, merci beaucoup de partager votre score. Nous espérons vous revoir bientôt ! Avec nos meilleures salutations.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Public Relations of the Hotel, Hotel Management
Gail, thank you very much for sharing your score. We hope to welcome you again. Best regards.
by A verified traveler
Posted 15 Apr 2024
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Comment from Hotel Management
18 Apr 2024 by Public Relations of the Hotel, Hotel Management
Suzanne, thank you very much for sharing your score. Best regards.
by A verified traveler
Posted 13 Apr 2024
Fantastic location, clean and lovely pool area right next to the beach. Great choice of food at every sitting. Supermarket across the road for drinks. Ideal for bike hiring and walking into salou 1 mile or Cambrils 3 miles on safe path along the beach.
Comment from Hotel Management
15 Apr 2024 by Public Relations of the Hotel, Hotel Management
Jason, we're pleased to read that you've enjoyed our great location and the good selection of our food. Thank you very much for sharing your comment. We hope to welcome you again in the future. Best regards.
by A verified traveler
Posted 14 Dec 2023 on Hotels
by A verified traveler
Sea view holiday
Posted 1 Nov 2023 on HotelsGreat location, close to everything. Perfect family holiday.
Comment from Hotel Management
3 Nov 2023 by Public Relations of the Hotel, Hotel Management
Anita, we are glad to read that you and your family had a happy holiday at our hotel and that you've enjoyed our great location. Thank you very much for sharing your comment and we hope to welcome you again. Best regards.
