Ratings based on 57 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
A*
Posted 13 Dec 2022 on HotelsVery polite owners and food is very good
Comment from Hotel Management
22 Dec 2022 by Ava, Hotel Management
Hi, Owen! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava
by A verified traveler
Posted 30 Oct 2022
Where do I start, the beds were clean, but that’s all, fly infested dirty Sh*thole, that i wouldn’t have paid £4.70 for if i’d known. Breakfast was in this 10x3 narrow kitchen, curry sauce in the butter, people where buttering bread and then putting it in toaster, jam etc with butter in jar, no juice, only tea and coffee, bin overflowing, dishes everywhere, patched up walls, broken and unpainted skirting boards etc, just well Yuk ! Pity I can’t post pics
Comment from Hotel Management
19 Nov 2022 by Eva, Hotel Management
Hi, Tony! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva
by A verified traveler
FILTHY
Posted 8 Sep 2022 on HotelsI was shocked that Hotel.com would entertain such a place. The accommodation was filthy, and I kept getting bit all night long. I hardly slept and I was on a long drive and needed a good sleep. The room I got was absolutely roasting as it was above the kitchen for the Indian restaurant. I was working on my laptop at a desk and things kept crawling all over my laptop and desk. The shower was unusable as it was filthy. This is definitely not the accommodation I expected from Hotel.com and I use the site a lot.
Comment from Hotel Management
19 Sep 2022 by Greta, Hotel Management
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta
by A verified traveler
Stay away sleep in your car for a better night
Posted 4 Sep 2022 on HotelsWorst place ever stayed.
Had to ring helpline for them to call and wake up the "24 reception desk " person who was in bed. Eventually got access to room. He said there was no key available so leave on oatch when going to car etc.
Comnunial area was a corridor kutchen and filthy. Had to serve self.
Outsuse looked partly luke a clised pub, partly a building site, partly a druggies drop off point.
Bed was ok but overall i wouldnt recommend to my wirst enemy
Comment from Hotel Management
6 Sep 2022 by Mike, Hotel Management
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike
by A verified traveler
Run down Lodge
Posted 15 Aug 2022 on HotelsThe whole lodge is like a run down building. You have to enter from the front and then through the kitchen to climb the stairs to your room. The extractor fan is so loud. And the TV wasn't working. They said that they would sort it out but nothing was done. Also the owner said that the TV cannot be switched on after 10pm. I had to request for a kettle in the room. Breakfast is nothing special except cornflakes and cereals, tea, coffee & milk.
Although the person working did give me some little rice with chicken curry one night as the kitchen had closed by 10pm. Overall very disappointing and i wouldn't be staying here again.
Comment from Hotel Management
19 Aug 2022 by Noah, Hotel Management
Apologies for the problems you had faced, Jose! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
by A verified traveler
Anything but Slap up
Posted 14 Aug 2022 on HotelsThe ONLY saving graces are the convenient location and that the room was reasonably clean. The exterior was a dumping ground, the entrance was through a working servery and the facilities entirely lacking. It felt, looked and acted like a hostel, not a hotel and the staff were completely not up to the task. Avoid this venue if you are in a relationship, for it will test it to breaking point
Comment from Hotel Management
17 Aug 2022 by Arthur, Hotel Management
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur
by A verified traveler
Posted 8 Aug 2022
Good sevice. Ok for a B&B .
Comment from Hotel Management
19 Aug 2022 by Jon, Hotel Management
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon
by A verified traveler
AWFUL CONDITION
Posted 4 Aug 2022 on HotelsThe kitchen was disgusting, full of flies and we even found flies in the fridge, which also had mould and was in a very dirty condition. The bed sheet and duvet had dirt marks on them, and we found ants running in the bed...! The pillows were dirty, again with marks on them. The bedside table and bedroom furniture were full of dust, and the carpet was dirty and had clearly not been hoovered. The rubbish bin was still full of rubbish from the previous occupant, and there was just one small hand towel in the room; the toilet roll was nearly finished, and there was no shower gel or soap in the bathroom. The bathroom was also full of ants - after our trip, we looked more closely at the website, and we found that the photos on the website are nothing like the reality...for example, the breakfast table in the photo looks clean, fresh and really nice but that Sunday, for our breakfast, there was no staff around and the kitchen only had an old bag of white bread, a nearly finished jar of jam, the butter in the fridge had flies around it and in all honesty, the whole place was a disgrace and a mis-representation of the service offered, and of the bedroom and the breakfast that they imply they offer on the website......!!!!!
Comment from Hotel Management
17 Aug 2022 by Arthur, Hotel Management
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur
by A verified traveler
Posted 31 Jul 2022 on Hotels
Comment from Hotel Management
19 Aug 2022 by Ammy, Hotel Management
Hi, Paul! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.
by A verified traveler
Posted 12 Jul 2022
Staff friendly and ready to help
Comment from Hotel Management
18 Jul 2022 by Simon, Hotel Management
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon
