Ratings based on 465 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Spanish lady front of house looking after breakfast was AMAZING! She didn’t just give me amazing service, I saw her giving 10/10 service to lots of people. Fresh pasties were to die for!
by A verified traveler
Posted 26 May 2024
Clean and friendly staff, great transport links
by A verified traveler
Posted 20 May 2024
I stayed here with my family and we had two rooms, each for 3 people. We got placed on the first floor near the access to the pool which was great. Sadly our experience was mixed, partly because one room was beautifully clean whilst the other wasn't - the unclean one; the carpet had crumbs all over it, the bathroom was dirty with toothpaste in the sinks, and the glasses had lipstick on them. The work surface was also unclean. As we had booked 2 family rooms, I was expecting that the children's beds would have been made up, but that wasn't the case. Housekeeping came, and it was resolved quickly. The hotel is beautifully modern and well equipped, and the pool/gym are excellent. There are towels provided and the pool is great for children, especially as it is only 1.2m deep. The jacuzzi doesn't work, and the sauna was only 60 degrees heat, so just warm and not hot. The reception is a lovely open space and a great place to meet. The reception staff were very helpful. We made the mistake of getting on the train to Cambridge, which is over a mile to the centre of Cambridge... a tip for anyone else staying here, just book an Uber if you have children or elderly relatives with you who may struggle to walk so far. Overall, I'd rate the hotel as very good; with some minor tweaks and attention to detail, it could easily be excellent.
by A verified traveler
Posted 19 May 2024
Massive car park, train station next door, a few minutes away from town center by train, quiet rooms, reasonably good gym.
by A verified traveler
Posted 12 May 2024
Really enjoyed the hotel however the carpet and furnishings had some sort of white powder over them. Everything else was goo and staff were friendly
Comment from Hotel Management
18 May 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Racheal, Thank you for taking the time to review your stay at Novotel Cambridge North. It was great to read that you enjoyed your stay and the staff were friendly and accommodating throughout.As a precautionary measure we do use a bed bug repellant, which does come in a powder form, but this has kept the hotel free of bed bugs and keeps our guests minds at ease. We hope to welcome you back again soon. Kind Regards,
by A verified traveler
Posted 6 May 2024
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Comment from Hotel Management
28 May 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Sorin, Thank you for taking the time to review your stay at Novotel Cambridge North. I am pleased to see you had a good stay with us, and I will pass this onto the team. I look forward to seeing you again in the future.Kind Regards
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 4 May 2024
Space and new property. Comfortable and clean.
next to the station.
Comment from Hotel Management
9 May 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Owning, Thank you so much for taking the time to review your stay at Novotel Cambridge North, It is great that you found the hotel to be spacious and you found the rooms to be clean and comfortable. We hope to welcome you back again soon.
by A verified traveler
Posted 3 May 2024
Swimming pool and great location
Comment from Hotel Management
12 May 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Owning,Thank you for taking the time to review your stay at Novotel Cambridge North. It is great to read that you enjoyed our swimming pool and the location of the hotel. We hope to welcome you back again soon.
