Ratings based on 479 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Modern, clean and quiet hotel. Easily located for the train station and for us …Cambridge Club Festival shuttle bus. Only gripe was the pool and jacuzzi was cold
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Sophie, Thank you for taking the time to review your stay at Novotel Cambridge North. I am pleased to see that you enjoyed your stay with us, and I will pass this onto the teams. We strive to give all our guests the best experience possible, so it is great we have achieved that with yourself. I hope to welcome you back again soon.Sincerely
by A verified traveler
Posted 1 Jun 2024
This hotel is perfect if travelling by train. Handy
Co-op just opposite. Delicious breakfast and evening meal. Me and my 9yr old twins enjoyed the swimming pool 3 times. Will definitely go back
Comment from Hotel Management
4 Jun 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Angela, Thank you for taking the time to review your stay at Novotel Cambridge North. I am so pleased you found the location of the hotel suited your needs and you found it easy travelling by train during your stay. It is great you and your twins enjoyed the pool and made the most out of it during your stay. I look forward to seeing you on your next visit to us. Sincerely,
by A verified traveler
Posted 1 Jun 2024
Found parking arrangements not particularly clear. Better signage on approach and more clarity on the website would be good.
Comment from Hotel Management
5 Jun 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Richard, Thank you for taking the time to review your stay at Novotel Cambridge North. I am glad that you enjoyed your stay with us and I will pass this onto the team. We do state on our website that parking is paid public nearby, but we can pass your feedback about signage onto the car parking management company. I hope to welcome you back again soon. Sincerely
by A verified traveler
Posted 1 Jun 2024
We always have a great time at The Novotel. The staff are exceptionally attentive and very friendly and the facilities are modern and very family friendly. The breakfast is great too. The only downside is that the pool gets incredibly busy.
Comment from Hotel Management
4 Jun 2024 by Charlotte, Assistant Front Desk Manager, Hotel Management
Dear Makeda,Thank you for taking the time to review your stay at Novotel Cambridge North, it was great to have you back staying with us again. I am pleased you found all the staff attentive to your needs and friendly during your stay. We take great pride in our breakfasts so I am glad you enjoyed everything we offer at breakfast time. The pool is incredibly popular particularly with children, so it can get very busy on the weekend, but I hope you still managed to enjoy the wellness centre. I hope to welcome you back again soon. Sincerely,
by A verified traveler
Posted 31 May 2024
Our rom had an old banana and kids drink left in room. Cleanliness was not up to standard. Food was very good though.
by A verified traveler
Posted 26 May 2024
Spanish lady front of house looking after breakfast was AMAZING! She didn’t just give me amazing service, I saw her giving 10/10 service to lots of people. Fresh pasties were to die for!
by A verified traveler
Posted 26 May 2024
Clean and friendly staff, great transport links
by A verified traveler
Posted 20 May 2024
I stayed here with my family and we had two rooms, each for 3 people. We got placed on the first floor near the access to the pool which was great. Sadly our experience was mixed, partly because one room was beautifully clean whilst the other wasn't - the unclean one; the carpet had crumbs all over it, the bathroom was dirty with toothpaste in the sinks, and the glasses had lipstick on them. The work surface was also unclean. As we had booked 2 family rooms, I was expecting that the children's beds would have been made up, but that wasn't the case. Housekeeping came, and it was resolved quickly. The hotel is beautifully modern and well equipped, and the pool/gym are excellent. There are towels provided and the pool is great for children, especially as it is only 1.2m deep. The jacuzzi doesn't work, and the sauna was only 60 degrees heat, so just warm and not hot. The reception is a lovely open space and a great place to meet. The reception staff were very helpful. We made the mistake of getting on the train to Cambridge, which is over a mile to the centre of Cambridge... a tip for anyone else staying here, just book an Uber if you have children or elderly relatives with you who may struggle to walk so far. Overall, I'd rate the hotel as very good; with some minor tweaks and attention to detail, it could easily be excellent.
