Ratings based on 974 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
After five years, my husband and I eagerly returned to Moonstone Landing, reminiscing about our previous fantastic stay. However, our recent experience was anything but pleasant. While the room and location still met our expectations, the treatment we received from the staff left a sour taste in our mouths.
From the moment we arrived, the front office staff displayed a shocking lack of courtesy and professionalism. Instead of welcoming us warmly, they cut us off when we asked questions and seemed utterly inflexible when it came to any special requests or accommodations.
The tipping point was when I needed a simple favor—a late checkout for an important work meeting. Despite our previous loyalty and the high cost of our room, this reasonable request was flatly denied. The next morning, I attempted to inquire about renting a more affordable room for my meeting, but before I could even finish my sentence, the front desk staff rudely interrupted me, stating they couldn’t assist with anything.
This dismissive and disrespectful behavior is unacceptable, especially considering our previous positive experience and the high price of the rooms. I am deeply disappointed by the decline in customer service at Moonstone Landing. Needless to say, I will not be returning, and I will ensure that my family and friends are aware of the disappointing treatment we received.
Comment from Hotel Management
15 May 2024 by Moonstone Landing, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. We genuinely appreciate both your past loyalty and your willingness to provide us with insights into your most recent experience. First and foremost, please accept our sincerest apologies for the shortcomings you encountered during your stay, particularly in regard to the service provided by our front office staff. It deeply troubles us to learn that your return to Moonstone Landing after five years was met with anything less than the warm and professional service that we strive to deliver consistently. We are truly disheartened to hear that the interaction with our staff fell short of your expectations and failed to reflect the level of courtesy and professionalism that we pride ourselves on. Your account of feeling dismissed and disrespected is distressing to us, as it is entirely contrary to the standard of service that we aim to uphold. Regarding your request for a late checkout for an important work meeting, we understand the significance of such accommodations, especially for our returning guests. While we endeavor to accommodate special requests whenever possible, we deeply regret any inconvenience caused by our inability to grant your request on this occasion. We acknowledge that our response fell short of the level of flexibility and understanding that you rightly expected from us. Rest assured, your feedback has been shared with our management team for further review and internal discussion. We are committed to addressing the issues you've raised and implementing corrective measures to prevent similar incidents from occurring in the future. We understand that your decision not to return to Moonstone Landing and to inform your family and friends of your experience is a significant one, and we respect your choice. Nevertheless, we sincerely hope that you might reconsider, allowing us the opportunity to restore your faith in our establishment and provide you with the exceptional experience that you rightfully expect and deserve. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. Should you wish to discuss your experience further or provide any additional feedback, please do not hesitate to contact us directly. Warm regards, Moonstone Landing
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed your stay. Thank you for choosing us and we hope to see you again soon! Best wishes, Moonstone Landing
by A verified traveler
Posted 7 May 2024
Very nice room right across from beach. Fireplace in every room.
Comment from Hotel Management
8 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed the fireplace and beach access. Thank you for choosing to stay with us and we hope to see you again soon! Best wishes, Moonstone Landing
by A verified traveler
Posted 6 May 2024
Lovely spacious room with ocean view. Great bed. Had all amenities.Board walk just across road. Easy drive into town.
Breakfast was lightweight but adequate, nothing special.
Cambria is a lovely town, great restaurants and shopping.
Comment from Hotel Management
8 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed the spacious room and ocean views. Thank you for choosing to stay with us and we hope to see you again soon! Best wishes, Moonstone Landing
by A verified traveler
Posted 5 May 2024
The property was well maintained; no issues at all!
Comment from Hotel Management
8 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed the well maintained property. Thank you for choosing to stay with us and we hope to see you again soon! Best wishes, Moonstone Landing
by A verified traveler
Posted 2 May 2024
Check in is always easy. Office staff are wonderful, hotel is clean, can’t beat the location.
Comment from Hotel Management
2 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed the unbeatable location and clean property. Thank you for choosing to stay with us and we hope to see you again soon! Best wishes, Moonstone Landing
by A verified traveler from Ponte Vedra
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed your stay. Thank you for choosing us and we hope to see you again soon! Best wishes, Moonstone Landing
by A verified traveler
Posted 30 Apr 2024
Great staff and hotel
Comment from Hotel Management
2 May 2024 by Moonstone Landing, Hotel Management
Thank you for the feedback, we value hearing from our guests! We're glad you enjoyed the hotel. Thank you for choosing to stay with us and we hope to see you again! Best wishes, Moonstone Landing
by A verified traveler
Posted 28 Apr 2024
Room had a fireplace and partial ocean view.
Comment from Hotel Management
2 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed the fireplace and partial view. Thank you for choosing to stay with us and we hope to see you again soon! Best wishes, Moonstone Landing
by A verified traveler
Posted 27 Apr 2024
Great view with good service. Staff very friendly and everything was walkable. Bed was very comfortable but the location was great plenty to do.
Comment from Hotel Management
2 May 2024 by Moonstone Landing, Hotel Management
Thank you for the great feedback, we love hearing from our guests! We're so glad you enjoyed the great view and location. Thank you for choosing to stay with us and we hope to see you again soon! Best wishes, Moonstone Landing
