Ratings based on 378 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The mosquitos are a big problem for anyone coming to this property.
Also they don’t have room service which is inconvenient at times.
They allow random sellers to come to the beach and try to sell you random stuff for way over their value.
Also the taxi and rental car they work with are extremely expensive compared to outside.
Staff is lovely and helpful and room is nice.
Food was always decent with many options to chose from.
Comment from Hotel Management
5 Jun 2024 by Amrish Jhugroo, Hotel Management
Dear Saif,Thank you for taking the time to share your feedback following your stay at our property.We are sorry to hear that you encountered issues with mosquitoes and found the lack of room service inconvenient. We understand how these factors can impact your experience, and we are continuously working to improve our guests' comfort. Your comments are very important to us, and we will pass them on to our management team for further consideration.Regarding the beach vendors, we are currently working to strengthen our security measures to ensure a more peaceful environment for our guests. We also regret that you found our taxi and car rental services to be expensive. Kindly note that the beach hawkers are authorized to operate on this beach by the authorities and is not an employee of our hotel. We therefore do not interfere in his pricing policy and encourage our guests to book trips with Tour Operators who are present within the hotel..We are delighted to know that you found our staff lovely and helpful, and that you enjoyed the comfort of our rooms. It is also pleasing to hear that you appreciated the variety of our dining options.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Amrish JhugrooHotel Manager
by A verified traveler
Posted 22 May 2024
Great staff and service! The hotel was incredible and had so many activities on site. The food was amazing and we had a fantastic holiday here - I couldn't recommend this hotel enough!
Comment from Hotel Management
3 Jun 2024 by Amrish Jhugroo, Hotel Management
Dear Vikesh, Thank you for your wonderful review! We're thrilled to hear that you had such a fantastic holiday at our hotel. It’s great to know that you enjoyed our wide range of activities, amazing food, and found our staff and service to be exceptional.We truly appreciate your recommendation and look forward to welcoming you back for another incredible stay in the future.Best regards,Amrish JhugrooHotel Manager
by A verified traveler
Posted 16 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Amrish Jhugroo, Hotel Management
Hello R, Thank you for taking the time to provide your rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager
by A verified traveler
Posted 21 Oct 2023
Overall it was a good stay for a night however I think there are better hotels in the north of the island. For exemple, I much prefer their more boutique hotel Tropical. Cosier and more friendly. Thought we would try another hotel from the Attitude group. That being said, I think it’s a great hotel group for families.
The staff seemed a little unmotivated and absent. We tried to go eat at their beach restaurant but it was booked out for a private event. Also their other à la carte restaurants were reserved for guests staying more than three nights so that was a little annoying.
It is also worth noting that to go on their private island you have to eat there and reserve in advance. You can go on the island by kayak for exemple. Seems a bit cheeky.
Comment from Hotel Management
25 Oct 2023 by Amrish Jhugroo, Hotel Management
Hello Sophie, We thank you for taking the time to review your recent experience at Zilwa Attitude.We are glad to read your kind words regarding our resort, but we regret that you left us not fully satisfied.Regarding the behaviour of some of our Family Members with great concern. Rest assured that this is not our usual standard. I would like to share that we have strengthened our ongoing training program for all our Family Members and even our young recruits.I have shared your comments with my team for improvements.We would like to share with you our sincere apologies for this experience you did not fully enjoy.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,Amrish JhugrooHotel Manager
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Amrish Jhugroo, Hotel Management
Dear Aurelie, Thank you for rating us.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager
by A verified traveler
I'd happily come back again!
Posted 10 Sep 2023 on HotelsNice clean modern hotel.
Amazing views
Great selection of pools and restaurants.
Kids club, Tai Chi, Archery and water activities were all excellent.
Staff friendly and helpful.
Comment from Hotel Management
11 Sep 2023 by Amrish Jhugroo, Hotel Management
Dear Alan, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager
by A verified traveler
Posted 20 Jul 2023
Absolutely loved ZIlwa. The rooms are clean and lovely the food and staff are great the entertainment 10/10 . They have free paddle boat you can take out and they have a small island a boat picks up every 15 mins you have a a barbecue lunch on there. If you consider Zilwa definitely go for All inclusive as the food is amazing.
They have a shop and car hire place across the road so if you want to travel around the island it’s idea to hire a car . Is really safe to drive they do 20-30 mh . I would recommend traveling around to see other beaches and the capital port Lou’s otherwise there’s not much around calodyne where Zilwa is but there is so much going on at Zilwa you don’t have to
Leave there . Thank you Zilwa we hope to come back again.
Comment from Hotel Management
28 Aug 2023 by Guillaume Tyack, Hotel Management
Hi Nuran,Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager
by A verified traveler
Great hotel
Posted 9 May 2023 on HotelsVery clean, simple but effective decor tastefully done, in a wonderful location.
Real coffee in the rooms went downstairs treat, and plentiful choice for eating (hit and miss with some of the dishes but well presented and something for everyone)
Staff were friendly, watersports free including a great little snorkelling trip, bbq on Gran Zil was lovely and plenty of restaurant choices (if you can get a sitting)
Big hotel but not overcrowded. Gym good and other activities and entertainment available. Very happy 👍
Comment from Hotel Management
10 May 2023 by Guillaume Tyack, Hotel Management
Hello Sharon, Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager
by A verified traveler
Posted 23 Feb 2023
Half board doesn’t include drink or water for dinner.
Could be cleaner aswell unfortunately.
Comment from Hotel Management
7 Mar 2023 by Guillaume Tyack, Cluster General Manager, Hotel Management
Dear Basira,We thank you for taking the time to review your recent experience at Zilwa Attitude and we regret that you left us not fully satisfied.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,
by A verified traveler
Posted 11 Feb 2023 on Hotels
Comment from Hotel Management
20 Feb 2023 by Guillaume Tyack, Hotel Management
Dear Hilary, Greetings from Zilwa Attitude. We thank you for having taken your time to rate your stay. We are happy that your stay has been as per your expectations. We look forward to your next stay among us. Kind regards, Guillaume Tyack Cluster General Manager
