Ratings based on 13 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 3 Feb 2024
Decent room, but horrible beds! Staff was pleasant. I wouldn't stay for more than a couple nights - beds killed our backs.
5 out of 5
by A verified traveler

Posted 14 Jan 2024
Good location and staff are very nice!
5 out of 5
by A verified traveler from Anaheim

This traveler left a rating score only Posted 23 Nov 2023
4 out of 5
by A verified traveler from Anaheim

This traveler left a rating score only Posted 18 Nov 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Jul 2023 on Hotels
5 out of 5
by A verified traveler

A great stay

Posted 2 Apr 2022 on Hotels
Been here several times before, always a good stay. This trip I had a bacterial infection from being in the jungle earlier which required medical attention and special accommodations from the hotel. They were exceptionally gracious and helpful. Always great staff here
Comment from Hotel Management
6 Apr 2022 by Operations Manager, Hotel Management
Good afternoon dear Gregg, thank you for choosing us on your last visit to our city, we are very happy to have had you in our hotel Once again thank you for sharing your experience about your stay in our hotel, come back soon Best regards , Rosa Quijandria Operations Manager Hotel Del Castillo Plaza
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Feb 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Aug 2021 on Hotels
5 out of 5
by A verified traveler

Posted 21 Feb 2021
The staff is so kind / helpful and rooms clean. I stay here every time I come through pulculpa. Thank you
Comment from Hotel Management
24 Feb 2021 by Front Desk Managment, Hotel Management
Thanks for your preference We hope to see you soon! :)
5 out of 5
by A verified traveler

Hotel recomendado

Posted 15 Dec 2021 on Hotels
Personal muy amable, hotel bien ubicado a un paso de todo. Habitación confortable. Recomendado
Comment from Hotel Management
8 Apr 2022 by Operations Manager, Hotel Management
Good afternoon dear Marita✨✨, thank you for choosing us on your last visit to our city, we are very happy to have had you in our hotel Once again thank you for sharing your experience about your stay in our hotel, come back soon ✨😊 Best regards , Rosa Quijandria Operations Manager Del Castillo Plaza Hotel
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