Ratings based on 758 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
For an overnight stay while traveling for under $100, this place fit the bill. The room smelled clean and was quiet once the folks upstairs went to bed. The personnel were friendly without being overly so. The barebones breakfast had the essentials of juice, coffee, yogurt, bananas and muffins. Plus the discount at Ruby Tuesdays (within walking distance) was a welcome surprise. All in all, a wise choice.
Comment from Hotel Management
15 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear DLisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CALHOUN. I am happy to hear that our rooms smelled clean and was quiet. You also mentioned that you were pleased with our barebones breakfast and friendly front desk personnel. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Cheryl, The staff at the Red Roof Inn & Suites Calhoun and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hello Dariusz, Thank you for taking the time to complete our survey. The staff at the Red Roof Inn & Suites Calhoun and I felt great to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 3 May 2024
Nice stay, friendly staff
by A verified traveler
Posted 2 May 2024
The toilet had not been cleaned. Shower curtain was torn and would not stay in position at the ends close to the wall.
Comment from Hotel Management
4 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Don,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CALHOUN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the toilet and the situation you mentioned regarding the shower curtain. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
It is older and not the cleanest, dusty. We were up off the ground and not in the rain, but just not the cleanest place. Double Bed as comfortable.
Comment from Hotel Management
2 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Judi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with the up keep of the property and lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Dirty sheets
Comment from Hotel Management
30 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Joseph,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CALHOUN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the sheets. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Niagara On The Lake
Posted 28 Apr 2024
Room was clean and area quiet.
Comment from Hotel Management
29 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear V Louise,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CALHOUN. It's great to hear that you found the room to be clean and the area to be quiet. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
The ceiling in our room was badly patched. It looked as if it were going to fall down at any moment.
Comment from Hotel Management
27 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Calhoun. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the ceiling being badly patched. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Teresa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CALHOUN and I appreciate your perfect scoring following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
