Ratings based on 1,629 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
We were very pleasantly surprised when we entered our room. For $122/night (including taxes) we were shocked to realize the room included a kitchenette (fridge, glass top range, dishwasher, sink, table and chairs for 2), a microwave/coffee station, sofa and desk. The bathroom featured a floor to ceiling glass shower and a mirror that featured a built-in button that when pressed activated lighting around the mirror. Would definitely recommend this property!
by A verified traveler
Posted 1 May 2024
We had a suite with a kitchen which was very nice. It had everything we needed!
by A verified traveler
Posted 30 Apr 2024
Dehumidifier ensured d d
by A verified traveler
Posted 29 Apr 2024
This place is amazing everything about it
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
Great property. New, clean and great service.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
Kids running up and down the halls . Spoke to a hotel employee and they just shrugged their shoulders.
Comment from Hotel Management
29 Apr 2024 by Front Desk, Hotel Management
Dear WilliamWe appreciate you taking the time to share your feedback about your recent stay . We understand that you rated us a 1 out of 5 and had some issues with your stay at our property.We sincerely apologize for any inconvenience you experienced due to noise. Your feedback is essential to us, and it helps us identify areas that require improvement. Please know that we take your comments seriously, and we are actively working to address and rectify the issues you encountered.We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience the future. We are committed to making the necessary improvements to ensure your next stay with us is much more satisfying. Once again, we apologize for the inconveniences you faced, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to have the privilege of hosting you again in the future.Sincerely,Management
by A verified traveler
Posted 28 Apr 2024
We were there for 3 days and it was awesome, staff were friendly and helpful, room was clean and very nice, we even had a beautiful kitchenette . We will definitely stay there again.
by A verified traveler from San Antonio
Posted 28 Apr 2024
I stated here one night, but they charged me two nights
Comment from Hotel Management
29 Apr 2024 by Front Desk, Hotel Management
Dear Sami,We appreciate you taking the time to share your feedback about your recent stay . We understand that you rated us a 1 out of 10 and encountered some issues with the cancellation policy.We sincerely apologize for any inconvenience you experienced with the expedia cancellation policy. Your feedback is essential to us, and it helps us identify areas that require improvement. Please know that we take your comments seriously, and we had looked into the reservation details. As it was informed to you, that we cannot cancel the expedia reservations directly and has to be done through expedia but they denied to you. We apologize for any inconvenience this may have caused and really appreciate your patience.We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience the future. We are committed to making the necessary improvements to ensure your next stay with us is much more satisfying. Once again, we apologize for the inconveniences you faced, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to have the privilege of hosting you again in the future.Sincerely, Management
