Ratings based on 128 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Stay away!
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.
by A verified traveler
Posted 2 May 2024
Value for money
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,
by A verified traveler
Posted 2 May 2024
Please don’t go here unless you absolutely can’t afford anything else. The pictures are deceiving. The lobby is nice but thats where it ends. The elevator’s carpet is stained, and the second we stepped out the hallway smelled like cigarettes and urine. The room smelled different, but not better. Maybe like wet paint, despite the paint peeling. The bed was collapsed in the middle, making it a more effective skate park than sleeping arrangement. Not to mention that the second we stepped foot into there, we instinctually felt very unsafe and anxious. We did not stay the rest of the night. Truly, if you have any other options financially, please look somewhere else.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.
by A verified traveler
Posted 29 Apr 2024
Room was dirty and stunk like cigarette smoke. I checked in at 5 and there were people (staff) in my room, with the door and windows opened.
I had an event to get to and did not have time to switch rooms or I would have.
Breakfast was not good. An apple, donut, old toast, and a juice box that was pre wrapped and I picked it up at the front desk.
I would not stay here again, lots of better options I the same price range or cheaper.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.
by A verified traveler
Posted 29 Apr 2024
We were given a room that is really dirty, the bed is wiggling, no floor mat, no hand towels and staff that is not very accommodating and doesn’t answer calls. I hope Expedia does not include this hotel in their list of partners. Super disappointed
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping. Thank you for letting me know. Again I am sorry.
by A verified traveler
Posted 29 Apr 2024
We did not feel safe and there was a horrible smell in the hallways and it was dirty as well around the property but not much dirt inside of the room. I don't recommend it.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.
by A verified traveler
Posted 29 Apr 2024
I checked in and immediately left after seeing the room. On the way to the room the elevator sounded like it was going to break down. There was a wet mop on the carpet. The hotel had a weird smell to it, moldy and musty. We asked for a refund due to the condition and was denied. We booked into another hotel in the parking lot leaving
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one
by A verified traveler
Posted 29 Apr 2024
Overall avg experience but need to focus on cleanliness
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping staff. Thank you for letting me know. Again I am sorry.
by A verified traveler
Posted 28 Apr 2024
It feels like they’re running a homeless camp or halfway house out of this place. I never felt safe in the elevator or at night. People noisy in the halls at all hours of the night. I had to clean the furniture and doors because they were so disgusting. The bed was so uncomfortable and the pillows were folded in half to seem bigger. The space was good with a decent layout but it’s a shame the rest was so hard to get over. I will not be going back and I don’t recommend it for anyone with a family.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one
