Ratings based on 1,299 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Clean
Comment from Hotel Management
28 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Lynn,Thank you for reviewing us. We're glad to see that you loved our facility, especially the cleanliness. We will certainly pass on your praises to our Housekeeping team. Thanks again for choosing us. We look forward to seeing you again soon.
by A verified traveler
Posted 22 Apr 2024
Well organized nice rooms
Comment from Hotel Management
24 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Destiny,Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Jody, Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.
by A verified traveler
Posted 22 Apr 2024
Awesome pool for our 10 month old and 3 year old. Rooms were clean and staff very helpful. We were supplied a microwave and extra coffee when asked. Flavoured water in lobby was delicious and refreshing. The complementary water and chocolates in room were a nice touch.
Comment from Hotel Management
24 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Catherine,Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.
by A verified traveler from Sparwood
Posted 20 Apr 2024
Great service
Comment from Hotel Management
20 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Vikash, Thank you for reviewing us. We're thrilled to see you acknowledging the diligent service provided by our team. Thanks again for choosing to stay with us. We look forward to welcoming you back soon.
by A verified traveler from Edmonton
Posted 16 Apr 2024
The staff were all amazing here. Everyone was chill but also very accommodating to us. We were with small children and they loved the hotel, the pool and the restaurant. The rooms were a little outdated.. but other than that, the hotel was amazing. There's nothing in the area for convenience stores or shopping but we weren't looking for that. We would definitely stay here again.
Comment from Hotel Management
18 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Angelina,Thank you for sharing your feedback with us. We're glad overall you loved our facility and that your kids had a great time at the pool. We will share your review with our team. Thanks again. We look forward to serving you again soon.
by A verified traveler
Posted 15 Apr 2024
The property was great for the price, the rooms were basic but good for the afforable pricing. we enjoyed the pool and ease of use. We stayed on a Sunday evening and only one restaurant was open. The restaurant was 3/5 stars and not the best, but was inexpensive. We might stay here again but on a different day so that we could experience the different dining options. Casino was clean and well maintained. Overall a good place to stay for a few days but nothing special.
Comment from Hotel Management
18 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Lauren,We appreciate your detailed feedback of your stay with us. Thank you for letting us know how much you liked our establishment. It was our pleasure serving you, and we hope to see you again soon.
by A verified traveler
Posted 14 Apr 2024
Nice to have a place to grab a drink, have dinner, see a show, without leaving the property. Only 2 negatives not a lot to do in the surrounding, and rooms are looking a bit dated.
Comment from Hotel Management
18 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Andy,Thank you for reviewing us. We're glad to know that you enjoyed our establishment thoroughly. We appreciate your feedback and look forward to seeing you again soon.
by A verified traveler
Posted 13 Apr 2024
Staff were lovely at check in and the Mojave restaurant. Pool was perfect for children! Room was clean - smaller than it looked in pictures. Bed was great. Pull out bed needs to be replaced.
Overall great place to stay.
Comment from Hotel Management
13 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Tammy,Thank you for reviewing us. We're glad to see your feedback and to know how much you loved your stay with us. Thanks again for choosing us. We look forward to serving you again soon.
by A verified traveler
Posted 12 Apr 2024
Rented the king business sweet with jacuzzis tub, the jacuzzi was great but the shower didn’t have a long enough curtain so naturally there was a lot of water on the bathroom floor. This suite had his and hers sinks however the one sink did not drain whatsoever. Also found a random item on the floor when I first entered the room, made me wonder if it was cleaned properly.
Comment from Hotel Management
18 Apr 2024 by Cheryl - Front Desk Manager, Hotel Management
Dear Tessa, Thank you for reviewing us. We're thrilled to know that you loved the jacuzzi in your room. That being said, we're sorry for the cleanliness issue you encountered. We will share your feedback with our housekeeping team so that they can look into it. Thanks again for choosing us. We look forward to serving you better on your next visit.
