Ratings based on 775 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
by A verified traveler from oakdale
Posted 8 Jun 2024
Hotel was under construction during our stay. We arrived in the evening, it was dark, entrance had scaffolding, no signs to direct you towards the entry, a trip hazard as the walkway was not level due to various uneven ground surfaces leading you to front door. Was informed at check in that water would be turned off at 0800 but they had a porta potty available. No discount was offered for the inconveniences.
Comment from Hotel Management
8 Jun 2024 by Melanie, Hotel Management
I'm sorry to hear about your disappointing experience at the hotel. Your feedback regarding the inconvenience caused by the ongoing construction and lack of proper signage and safety measures is duly noted. We strive to provide a comfortable stay for all our guests, and we apologize for falling short in this instance. Your comments will be shared with our management team for further review and improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 25 May 2024
I am trying to check in and there’s no one at the front desk. I got here at 9:30 in the evening on my check in night there’s no one in the front desk. The hotels is under construction and no one answers the phone. There’s two phone number, sir and no one answers. If no one shows up at the front desk in 15 minutes, I want a refund
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 24 May 2024
Noisy
Comment from Hotel Management
24 May 2024 by GM , Hotel Management
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 20 May 2024
Dirty
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
by A verified traveler from Chula Vista
Posted 7 May 2024
Previously submitted poor review due to lack of acknowledgement of accident that prevented my arrival.
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Apr 2024
breakfast was mostly yogourt, corn flakes, coffee and some fruit. Sitting at the lobby. Not what I expected of Holiday Inn
Comment from Hotel Management
22 Apr 2024 by GM, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CALEXICO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 8 Apr 2024
Under construction and we had to walk up the stairs to the 3rd floor no working elevator.
Comment from Hotel Management
8 Apr 2024 by GM, Hotel Management
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 Mar 2024
The price of the room one night was $298 while the entire property is under construction. It was dirty and room had peeling reglazing, door was not locking.
Comment from Hotel Management
28 Mar 2024 by GM, Hotel Management
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
8 Apr 2024 by GM, Hotel Management
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!
