Ratings based on 228 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
OK hotel for a 1-night stay
Posted 1 Aug 2020 on HotelsOld hotel, located in a nice area not far from Florence. Mainly used for weddings. It’s ok, but nothing special.
by A verified traveler
Posted 3 Jul 2020 on Hotels
by A verified traveler
Posted 13 Sep 2019 on Hotels
by A verified traveler
Posted 7 Jun 2019
When we arrived at the hotel it was closed with no explanation or time when it would open. We went back later in the evening and it was open but the staff spoke no English and the advertised restaurant was closed. The hotel building was fine but felt odd. It appeared to be used by workers for overnight stays. We would not go back.
by A verified traveler
Posted 26 Sep 2018 on Hotels
by A verified traveler
A 1.5 Star Location at best
Posted 7 Sep 2018 on HotelsDo not stay here under any condition. None of the photos included represent the establishment with any honesty, except a few of the room pics. The paint in the bathroom was peeling, cracked, the fixtures old, no head-room to stand up-right in the bathroom, the toilet position has you starring right into the bidet. The assistant manager is the only authority on spot, and he has a horrible attitude, and doesn't speak any English. Only one young lady there at the desk had any professionalism or class. The establishment is in overall poor condition. The lobby furniture appears badly used, randomly thrown together, with no coherent theme. The photos of the eating area depicted in the false advertising, which are the photos online. There were no other guests, everyone there was part of some construction crew, which made a lot of noise starting at 8am. The cleaning lady, though there are no guests, goes through the motions of simply bleach-bombing the whole place, which makes this place in violation of Italian law, numerous codes, and against the basic health and well being of their non-existent clientele. We had to air our room out for 8 hours due to the headache inducing bleach, after being informed they could only refund us if we left at that moment.They are managed by remote from another hotel. They refused to produce a receipt of any kind for our stay, and the hotel manager at the other site refused to give her actual real name. They know they are messing up, really badly. .
by A verified traveler from Calenzano, Italy
Posted 12 Aug 2018
Do not get this hotel unless you have your own car to get to the city. We made the mistake of not checking how far it was from Florence by bus, we checked how far away it was by car or taxi which was 30 minutes. There is a bus that comes by the bottom of the hotel by the road, but it only comes around every 2-3 hours and the last bus back from Florence is at 6pm. On Saturdays, there is no bus back and we have to get a taxi to the hotel. We had trouble finding a taxi after we missed the bus towards the city and we had to call multiple ones to find one willing to make the drive up. It’s hard to find somewhere to eat in this area because all the surrounding restaurants aren’t open until dinner, around 7:30pm so we had to travel all the way to the city to find something open to eat.
There was no information given about the hotel, the breakfast, any buses or ways to get around or a map, like at the other hotels we got during our trip. We were just given a key and that’s it. We found out breakfast is only 7-8 and it wasn’t great. There is wifi available but it doesn’t work at all and there is no way to get service, we were still able to make calls and eventually send some messages.
The room we were given was ok. However, the windows are really hard to open and some things were broken, such as one of the bed heads and the windows frame was cracked which let some hot air in during the day. There was some construction going on the first day we were there and it went on until later i
by A verified traveler
Recommended !!!!
Posted 24 Jun 2018 on HotelsThe hotel was clean and the service was good. Only tow things they could improve: 1) the shower floor is slippery and I almost fell twice and there was nothing to grab from. 2) when I order hot water they brought a tea pot full of “hot qater” that just tasted weird.
by A verified traveler
Posted 13 Apr 2018 on Hotels
Great, clean and a decent breakfast with enough parking for cars.
by A verified traveler
Nice Place and Nice People
Posted 24 Jan 2018 on HomeAwayThe hotel was great for the amount that I paid for it.
