Ratings based on 321 Verified Reviews

4.1 out of 5
4.0 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 10 Mar 2023
The staff was the only reason for not getting the lowest score. The were friendly, accomodating, and did everything to provide excellent service, but the overall neglect and condition of the hotel is why my score was so low. Lets start on the negatives... 1) The hotel on the website does not match the actual hotel. Many of the attractions/pools are not operational. The attractions for the kids are not operational or are in need of maintenance. 2) At one point i was in need of sunblock so i went to the onsite shop. When i went to the shop it was closed. There was a sign on the door "out to lunch" which was no problem and i figured i would just come back later. I came back two hours later and the shop was still closed with the "out to lunch" sign still posted, so i went to the service desk to ask when the owner would be back and the desk person could not answer... the response was " she has a habit of doing this... sometimes she comes back... sometimes she does not, and it all depends on the kind of day she is having....REALLY!?!? Why have this person there with a business if she doesnt care about selling anything??? Only thing i can think of is that she is related to the hotel owners, so she really doesnt need to work. 3) Exterior and interior of hotel needs to be renovated.
4 out of 5
by A verified traveler

Recomendo vivamente

Posted 11 Dec 2022 on Hotels
As instalações estão a precisar de uma boa remodelação, mas estavam super limpas, o quarto é super confortável, as piscinas são ótimas e o pessoal da recepção, e de uma forma geral, são super simpáticos. O pequeno almoço é ótimo. O único ponto negativo é o restaurante da piscina. O serviço é mau e a comida é péssima. Se retirar o restaurante, recomendo vivamente.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Nov 2021 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Apr 2021 on Hotels
5 out of 5
by A verified traveler

Posted 20 May 2024
Excelente, uma capela maravilhosa que tudo deveria de visitar e agradecer à Deus pelo dom da vida e terem hospedado neste lugar mmaravilhoso.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Mar 2024 on Hotels
5 out of 5
by A verified traveler

Posted 10 Mar 2024
Desde a portaria a recepção, restaurante, garçons...são tds muito educados e atenciosos...parabens pelo atendimento. O predio realmente pelo lado de fora, precisar pintar, mas quartos, 324, limpo, cama boa e limpa, banheiros de td o hotel limpos, jantamos e almoçamos, preço justo e a comida boa... Minha estadia foi 08/03/24, muito tranquila o check in e check out. Util ao agradavel pelo valor pago. Retorno certo.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Mar 2024 on Hotels
4 out of 5
by A verified traveler

Confortável

Posted 10 Mar 2024 on Hotels
Poderia melhorar em relação a alimentação, Sempre que a gente ia pedir algo estava em falta ou tinha acabado, almoço e jantar com poucas opções, não vale o valor cobrado. Mas no geral tudo muito bom, quartos e limpeza impecável, funcionários muito educado. Com certeza voltaremos mais vezes
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Mar 2024 on Hotels
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