Ratings based on 99 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Everything is lovely about this location, the staff, the food, the location, the suite itself. The only minor thing to keep in mind will be the fact that there will be bugs crawling around the area, since you are in the middle of the jungle. They give you a bug spray but it doesn't keep them away for long. Not a complaint at all, just a note for people with bug phobia to keep in mind. Otherwise I will definitely go back.
Also please note that Calakmul is current closed on Monday's, so if thats the purpose of you trip. Keep it in mind.
Comment from Hotel Management
2 May 2024 by Hotel Casa Kaan Calakmul, Hotel Management
Thank you for your comments!
by A verified traveler
Posted 25 Mar 2024
Casa Kaan is amazing, a truly relaxing and peaceful oasis and perfect access to Calakmul and other activities in the area. Our house was clean and comfortable and their restaurant is excellent as well. So glad we stayed here instead of chaotic Xpujil, highly recommend!!
Comment from Hotel Management
25 Mar 2024 by Casa Ka'an Calakmul, Hotel Management
Thank you for you comments!
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
24 Feb 2024 by Casa Ka'an Calakmul, Hotel Management
¡Gracias por alojarse con nosotros!
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Casa Ka'an Calakmul, Hotel Management
¡Gracias por alojarse con nosotros! Esperamos verlos pronto nuevamente.
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Casa ka'an Calakmul, Hotel Management
¡Gracias! Ha sido un gusto recibirlos.
by A verified traveler
Posted 12 Jan 2024
Nice clean cabanas, lovely forest surrounding. Great staff, very helpful. Second visit here this time restaurant not as good and found bathroom very small. Signs for lodge nonexistant if heading west
Comment from Hotel Management
16 Jan 2024 by Casa ka'an Calakmul, Hotel Management
¡Agradecemos sus comentarios! Siempre nos ayudan a mejorar.
by A verified traveler
Posted 29 Dec 2023
The biggest issue was with the shower. The water was cold, and the pressure was so low that it was just dribbling out of the showerhead. Showering was difficult.
Also, our room had many bugs (mosquitoes, grasshoppers, etc.). I let the front desk know, but they suggested we deal with it ourselves, which was a bit surprising. The worst part was the front desk started insulting us in Spanish after our requests (I presume they thought we didn’t understand Spanish).
I would not recommend this hotel.
Comment from Hotel Management
19 Jan 2024 by Casa Ka'an Calakmul, Hotel Management
Lamentamos que su estadía no haya sido placentera. Así mismo, recordarles a nuestros futuros huéspedes que al momento de reservar aceptan las políticas de cancelación del alojamiento, mismas que están descritas de manera precisa en el sitio web.
by A verified traveler
Posted 6 Feb 2023
La recepcionista no te trata con amabilidad a diferencia de los que atienden en el restaurante
Comment from Hotel Management
13 Feb 2023 by Casa Ka'an, Hotel Management
Gracias por sus comentarios.
by A verified traveler
Posted 26 Jun 2022 on Hotels
by A verified traveler
Amazing jungle stay!
Posted 22 Jun 2022 on HotelsAbsolutely wonderful!! We saw so many birds in the property, and the access to Calakmul and the surrounding biosphere was fantastic. Restaurant was great, rooms were sparklingly clean and very comfortable. Highly recommended! Bring long sleeves and pants and insect repellent if you are there in the rainy season - mosquitoes were horrendous, but that is to be expected in the jungle.
Comment from Hotel Management
22 Jun 2022 by Casa Ka'an, Hotel Management
Thank you for your comments! Hope to see you soon again!
