Ratings based on 802 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Conveniently located following a long drive as it’s close to the ports and tunnel, however a very dated interior that desperately requires a refurb. A basic breakfast offering. Overall was over-priced for such a budget hotel.
Staff were friendly and helpful, especially late at night on arrival.
Parking is on the main road which didn’t feel secure or safe.
Comment from Hotel Management
25 May 2024 by Eddy, Assistant Manager , Hotel Management
Dear Guest, Thank you to take a time to share your experience in our establishment. Your feedback is very valuable for us and our teams. It's always a pleasure to see that our guest liked and recommend their stay. Regards,
by A verified traveler
Posted 17 May 2024
Uncomplicated stay over. Plenty bars and restaurants in vicinity
Comment from Hotel Management
25 May 2024 by Eddy, Assistant Manager , Hotel Management
Dear Guest, Thank you to take a time to share your experience in our establishment. Your feedback is very valuable for us and our teams. It's always a pleasure to see that our guest liked and recommend their stay. Regards,
by A verified traveler
Posted 9 May 2024
Lovely big room and nice bathroom
Comment from Hotel Management
17 May 2024 by Eddy, Assistant Manager , Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn CALAIS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Sincerely
by A verified traveler
Posted 5 Apr 2024
It’s a basic hotel chain but all the staff I came into contact with were friendly knowledgeable (I asked for recommendations on places to eat) kind to my children and generally a really good bunch.
Holiday inn have got a great team working there.
Comment from Hotel Management
15 Apr 2024 by Eddy, Assistant Manager , Hotel Management
Thank you to take a time to share your experience in our establishment. Your feedback isvery valuable for us and our teams.We hope to see you again in our hotels. Regards,
by A verified traveler
Posted 30 Mar 2024
Late night around 2 am terrible sound in the hotel.not able to sleep properly.
Comment from Hotel Management
1 May 2024 by Eddy, Assistant Manager , Hotel Management
Dear Guest,Thank you for taking the time to provide your feedback. We sincerely apologize for the disturbance caused by the noise during your stay. Providing a quiet and comfortable environment for all our guests is a priority, and we are disappointed to hear that we fell short in this instance.We are currently investigating the source of the noise to ensure that such an inconvenience does not occur again. Please rest assured that we are taking your comments seriously and are committed to improving our guests' experience.We hope to have the opportunity to welcome you back and provide you with a peaceful stay that meets your expectations and our standards.Warm regards,
by A verified traveler
Posted 2 Mar 2024
Nice transit hotel with good breakfast and helpful staff
Comment from Hotel Management
7 Mar 2024 by Eddy, Assistant Manager , Hotel Management
Dear James, Thank you to take a time to share your experience in our establishment. Your feedback is very valuable for us and it's always a pleasure to see that you enjoyed your stay in our hotel. We hope to see you again in our establishment.Regards,
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Eddy, Assistant Manager , Hotel Management
Thank you to take a time to share your experience in our establishment. Your feedback is very valuable for us and it's always a pleasure to see that you enjoyed your stay in our hotel. We hope to see you again in our establishment.Regards,
by A verified traveler
Posted 18 Feb 2024 on Hotels
Very good. Slight disappointment as wasn't aware parking needed to be booked, so wasn't able to park on-site, and had to park on road.
Comment from Hotel Management
7 Mar 2024 by Eddy, Assistant Manager , Hotel Management
Thank you to take a time to share your experience in our establishment. Your feedback is very valuable for us and it's always a pleasure to see that you enjoyed your stay in our hotel. We hope to see you again in our establishment.Regards,
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
15 Apr 2024 by Eddy, Assistant Manager , Hotel Management
Thank you to take a time to share your experience in our establishment. Your feedback isvery valuable for us and our teams.We hope to see you again in our hotels. Regards,
by A verified traveler
Posted 10 Jan 2024
We travel around the world and stayed in tones of hotels. And I am afraid to say this is probably one of the worst 4* hotels that I have ever come across! More like a 2*!
The room (206) is old, dirty and in very poor condition. We booked a non-smoking room and could smell someone had smoked in the room previously. The window could be opened fully as the latch had been broken. And we could see lots of cigarette burning marks on the window sills outside. Carpet was filthy. Furnitures were old. Skirting board was scratched and marked. Bathroom has mould and damp marks between tiles. Some tiles were broken. TV was tiny and blurry.
Only one bottle of water in the room when there were two of us. Had to ask for one more at the reception.
Breakfast was very average. Had to ask staff for more milk for the cereals as the container was empty and not refilled.
Only positive is that the Receptionist Ella was very good.
Comment from Hotel Management
7 Mar 2024 by Eddy, Assistant Manager , Hotel Management
Dear Customer, Thank you to take a time to share your experience in our establishment, We are sorry if you haven't enjoyed your stay because you don't like your room. For the next time, should I advise to booked a room with spacific view mentionned on the booking becuse it is a renovated room and you can see difference. We hope to see you again, Regards
