Ratings based on 983 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Poor shuttle service from airport. Had to take a cab
by A verified traveler from Gold Coast
Posted 8 May 2024
The Novotel was a welcome relief from the hustle and bustle of Cairo. The room was huge- in fact two rooms. It was quiet and clean with good facilities. The staff were very friendly and efficient. Especially Emir the waiter who looked after me.
by A verified traveler
Posted 2 May 2024
Honestly this is the BEST hotel I been to in Cairo and j cannot wait to come back
Comment from Hotel Management
3 May 2024 by Yassmin Yehia, Hotel Management
Dear Nessym,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 30 Apr 2024
Great experience!!
Comment from Hotel Management
2 May 2024 by Yassmin Yehia, Hotel Management
Dear Abdulkader,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Pretty close to the airport, excellent staff and very nice accomodations. I strongly recommended
Comment from Hotel Management
30 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Kenji,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 25 Apr 2024
I checked in last min to get away from a hotel I didn’t feel safe as a solo traveler at. This hotel is gated with some at the gate and a dog they walked around the car. At the door it’s a bag check like the airport very quick. Staff was fast with help and check in took about 2 mins bel hop took my things to my room for me. Hotel quite beautiful clean and nice will stay again. Free shuttle to the airport every 30 mins on time.
Comment from Hotel Management
29 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Janet,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta El Dessouky General Manager,
by A verified traveler
Posted 23 Apr 2024
The hotel was a little expensive for what they offer, but it was clean and the shuttle to the airport was good.
Comment from Hotel Management
29 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Alejandro,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Jennifer,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 7 Apr 2024
Clean modern airport hotel, with comfortable beds. It was badly let down however by 2 issues - the shuttle and the food.
Shuttle - advertised as free 24 hour service. On arriving to Cairo however it is extremely difficult to actually use it. You have to ring the hotel reception and wait 30 minutes, which isn’t easy unless you have an Egyptian mobile. They ignored my messages sent in advance with our flight details, so we had a stressful wait in the blazing heat with our toddler.
The Italian food (Primavera restaurant, beside the pool) - the pizzas had NO tomato on them so were basically cheesy bread with toppings, and the “tenderloin” beef was inedible. The “risotto” was just plain rice in a bowl served upside down. We tried to highlight this to staff but were ignored and had to pay the full amount.
Comment from Hotel Management
8 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Danielle,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 6 Apr 2024
Convenient for airport
Comment from Hotel Management
7 Apr 2024 by Hotel Management, Hotel Management
Dear Jugdip,Thank you for choosing Novotel Cairo Airport. We are delighted to hear that you found our hotel convenient for the airport. We look forward to welcoming you back soon. Best Regards, Atta El Dessouky General Manager
