Ratings based on 225 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
We are very snobby and this is easily the best hotel room we have ever had. We want to copy the bathroom design into our own home.
Comment from Hotel Management
15 Jun 2024 by Catherine, Hotel Management
HI Brittany, thank you so much for your wonderful review!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
7 Jun 2024 by Catherine, Hotel Management
Thank you for taking the time to review our property.
by A verified traveler
Posted 28 Apr 2024
Room as advertised as 'Executive'. To me an Executive would be above standard rooms. What we got was a standard room, we had an accessible room which had a larger bathroom but not much else. I would prefer a descriptive word other than executive for the room we had, it was definitely a standard room and not much else. There was also a drainage problem and the smell was putrid when we arrived and worse during the night. We had planned on staying another night on our return from the north but cancelled. Gave our feedback to reception on checkout but have received no further communication. Would not stay here again. One positive was the location.
Comment from Hotel Management
3 May 2024 by Barbara, Front Office Manager, Hotel Management
Thank you for taking the time to share your feedback.We do our best to inform guests of the facilities and room features of the property prior to arrival. We regret that in this instance we did not meet your expectations.Your comments are appreciated and will be taken into consideration. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
by A verified traveler
Posted 22 Apr 2024
Great position. Staff were lovely, room was so nice!
Comment from Hotel Management
3 May 2024 by Barbara, Front Office Manager, Hotel Management
Thank you for your kind words and taking time to share them with us!It is always a pleasure having such a lovely guest.We are looking forward to welcoming you back soon!
by A verified traveler
Posted 3 Apr 2024
Great views from the roof top bar
Comment from Hotel Management
5 Apr 2024 by Catherine, Hotel Management
Hi Amiee, we're glad you enjoyed our rooftop bar. We hope to welcome you back soon!
by A verified traveler
Posted 18 Mar 2024
Only two small, flat pillows. Extras were not available. Air conditioning ran hot then cold then hot again. No hotel parking. Nearby parking was expensive.
Comment from Hotel Management
28 Mar 2024 by Catherine, Hotel Management
Hi Anne, we apologise that your experience did not meet your expectations. Please know we take your feedback very seriously and are working on improvements for the future. Your comments will be shared with the relevant departments for review and action where possible.
by A verified traveler
Posted 27 Feb 2024
Great views from roof top patio, night markets for food and shopping very close by
Comment from Hotel Management
28 Mar 2024 by Catherine, Hotel Management
Hi Mark, we're glad you enjoyed your stay. Thank you for your feedback!
by A verified traveler
Posted 22 Feb 2024
Love it! Friendly staff. Great rooftop restaurant and within walking distance of the lagoon. Big tick!
Comment from Hotel Management
23 Feb 2024 by Catherine, Hotel Management
Hi Victoria, we're very glad you enjoyed your stay with us and we're looking forward to welcoming you back!
by A verified traveler
Posted 11 Feb 2024 on Wotif
Location is very central, and the rooftop bar is the perfect spot to have a cocktail.
Comment from Hotel Management
23 Feb 2024 by Catherine, Hotel Management
Hi Jacinta, we're glad to know you had an amazing stay and enjoyed our rooftop restaurant. Thank you for taking the time in reviewing our property.
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Paul, Hotel Management
Thanks for taking the time to review the hotel. We appreciate your feedback.Best regardsPaul
