Ratings based on 1,124 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Prospect
Posted 18 Jun 2024
Very spacious comfortable room with balcony and a wonderful view. Well located to all the restaurants. Value for money. Lucky to get a car park each day as the parking is limited. Only negative was the shower over the bath which had a very high edge to step over.
by A verified traveler
Posted 12 Jun 2024
The courtesy of the receptionists was great
Comment from Hotel Management
18 Jun 2024 by Emil Gan- General Manager, Hotel Management
Dear Geoffrey, we are delighted to hear that you enjoyed the great courtesy of our receptionists. We aim to provide exceptional service to all our guests. Looking forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 5 Jun 2024
No cleaning service and I got lost in the car park attempting to find my room
Comment from Hotel Management
18 Jun 2024 by Emil Gan General Manager, Hotel Management
Dear Jason, We apologize for the inconvenience regarding the cleaning service. We will ensure better guidance to avoid any confusion in the car park. Thank you for sharing your feedback. Warm regards,
by A verified traveler
Posted 24 May 2024
Good size pool. Very tidy well maintained gardens
Comment from Hotel Management
28 May 2024 by Emil, Hotel Management
Dear Wayne, Thank you for feedback on our garden and pool. We strive to provide a pleasant environment for our guests. We hope to welcome you back soon. Kind Regards,Emil Gan,General Manager Mantra Trilogy Cairns
by A verified traveler
Posted 24 May 2024
Prime position in town. Rooms were very tidy & modern. Staff were very friendly. Would definitely stay again.
Comment from Hotel Management
28 May 2024 by Emil, Hotel Management
Dear Wayne, We are delighted to hear that you enjoyed our location, rooms, and friendly staff. Its always a pleasure to receive positive feedback. We look forward to welcoming you back soon.Kind Regards,Emil Gan,General Manager Mantra Trilogy Cairns
by A verified traveler
Posted 14 May 2024
Apartment was great nice view.
Comment from Hotel Management
16 May 2024 by Emil, Hotel Management
Dear Deanne, Thank you for your positive review! We are delighted to hear that you enjoyed the apartment. Kind Regards, Emil GanGeneral ManagerMantra Trilogy
by A verified traveler
Posted 13 May 2024
Property was in a fantastic location.
Comment from Hotel Management
16 May 2024 by Emil, Hotel Management
Dear Nicole, Thank you for sharing your positive feedback regarding our fantastic location. We are delighted to hear that you enjoyed your stay at Mantra Trilogy Cairns. We look forward to welcoming you back soon. Kind Regards, Emil GanGeneral ManagerMantra Trilogy
by A verified traveler
Posted 13 May 2024
For convenience the location was fantastic, but the rooms are a bit tired and having someone right next to you and continually allowing their door to slam shut whenever coming or going was extremely annoying....not the hotels fault.
I would stay there again.
Comment from Hotel Management
16 May 2024 by Emil, Hotel Management
Dear Ian, we are delighted to hear that you found our location fantastic. We apologise for the inconvenience caused by the noise from neighboring guests. We appreciate your understanding and hope to welcome you back soon. Kind Regards, Emil GanMantra Trilogy
by A verified traveler
Posted 12 May 2024
The staff always friendly and helpful. Love the smell of lemongrass as you walk through the property
Comment from Hotel Management
16 May 2024 by Emil, Hotel Management
Dear Sheldon, Thank you for your kind words regarding our friendly and helpful staff. We are delighted to hear that you enjoyed the refreshing scent of lemongrass on our property. We look forward to welcoming you back soon. Kind Regards,Emil GanMantra Trilogy
by A verified traveler
Posted 7 May 2024
This place was in desperate need of a deep clean
Comment from Hotel Management
8 May 2024 by Emil, Hotel Management
Dear Steve, We appreciate your feedback and apologise for any inconvenience caused. Rest assured, cleanliness is our top priority, and we will address this issue promptly. Thank you for bringing this to our attention. Kind regards,Emil GanGeneral Manager
