Ratings based on 745 Verified Reviews

4.0 out of 5
74% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 26 Mar 2022
Great
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Feb 2022
4 out of 5
by A verified traveler

Posted 23 Feb 2022 on Wotif
Unfortunately there was no room service.
5 out of 5
by A verified traveler

Posted 26 Jan 2022 on Wotif
Pool was lovely.
3 out of 5
by A verified traveler

Posted 17 Jan 2022 on Wotif
Unfortunately due to COViD amenities that includes bar and restaurant were closed. The resort needs a revamp and upgrade the the buildings. The cleaning of the rooms needs to improve as there was dirt/dust and rubbish under the beds.
4 out of 5
by A verified traveler from Murrumba Downs

Posted 16 Jan 2022
The restaurant was not open and we had to go out for lunch.A bit of a nuisance. The Grand Chancellor is a beautiful hotel and our stay has been great.
5 out of 5
by A verified traveler

Posted 12 Jan 2022
Great swimming pool
Comment from Hotel Management
17 Jan 2022 by . , Hotel Management
Dear HUY, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you enjoyed our pool facilities. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager
3 out of 5
by A verified traveler

Posted 11 Jan 2022
Service at reception...well there was none. No one at counter. Waited 15 mins, no one came, and was during business hours.
Comment from Hotel Management
17 Jan 2022 by . , Hotel Management
Dear Rachael, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with the service from our reception area. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Front Office Manager. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager
4 out of 5
by A verified traveler

Posted 10 Jan 2022 on Wotif
Nice and close to town. Great pool.
Comment from Hotel Management
12 Jan 2022 by HGC Palm Cove, Hotel Management
Dear Ryan , I appreciate you taking the time to share your feedback after your recent stay with us in Palm Cove. It was very pleasing to read that you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager
4 out of 5
by A verified traveler

Ok

Posted 10 Jan 2022 on Hotels
Great service, great location but a few things detracted from a great stay. Air con was noisy Curtains were stained and dirty Fly screen door was broken Toilet seat was loose Overall ok, but was expecting more
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