Ratings based on 126 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2023 on Hotels
Comment from Hotel Management
23 Dec 2023 by Brian, Hotel Management
Hi Mattieu - It is difficult to respond to your review because you did not explain what the issues were. We did have some problems with the wifi connection and phones because of the flooding for which I apologise. I'm not sure what the low score for 'staff' relates to as apart from my housekeepers I am the only one here and I don't recall there being any problems during your 3 night stay - Brian
by A verified traveler
Posted 15 Nov 2023 on Lastminute
Comment from Hotel Management
23 Dec 2023 by Brian, Hotel Management
Hi Debra - It is difficult to respond to your review as you did not provide any details - Brian
by A verified traveler
Posted 16 Aug 2023 on Wotif
The rooms are dated, hot water was non existent in kitchen
Lounge seating is low and very uncomfortable, needs arm chairs. Could not connect to streaming services on TV
by A verified traveler
Posted 20 Jul 2023 on Wotif
Despite being quite comfortable there were a few problems with the advertising of the place. The property description suggested washing and drying machine with the apartment we found we had to pay fir drying in a separate area. This also needed coins that fortunately the door guy was able to give us. Despite offering “free wifi” we were only given 2 vouchers for 5 of us in 2 apartments.
Comment from Hotel Management
21 Jul 2023 by BenManager, Hotel Management
All units have a washing machine in a 1 bedroom apartment or if booked as a 2 bedroom apartment the same . "Door guy" ? I am the manager of the complex and as I did not have change on hand gave you change out of my own pocket . The dryer is in guest laundry . Complimentary wifi is available for Free for one device per room unlimited .
by A verified traveler
Posted 13 Jul 2023
by A verified traveler
Posted 10 Jul 2023
We cancelled our stay in January. We were charged for this booking. They say we did not cancel. If we did not cancel, why did we get an email in January confirming this issue?
Worst service ever!
Comment from Hotel Management
14 Jul 2023 by Manager, Hotel Management
You where advised on several occasions to contact Expedia to cancel this booking as you booked through them . I think a total of 6 times I advised you to cancel this booking through EXPEDIA
by A verified traveler
Posted 12 Jun 2023 on Wotif
No manager available all weekend, no linnen change, not told ajoining room was a dual key with no sound proofing , very noisy ,3 story walk up no lift,the room needs a full renovation
Comment from Hotel Management
12 Jun 2023 by Manager, Hotel Management
John your being extremely hard here..... I am the manager of the Grosvenor Cairns I do remember speaking to you on several occasions and my housekeeping changed your towels as requested on a couple of occasions throughout the 5 night stay. Rooms serviced on the 7th day . We do also not operate a 24hr hotel reception . Had you wished for these I suggest you book the Hilton but be aware of the double prices. Regards Manager
by A verified traveler
Posted 29 May 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Manager, Hotel Management
thanks for the true feedback we look forward to see you at Grosvenor in Cairns again sometime
by A verified traveler
Posted 8 Apr 2023 on Lastminute
by A verified traveler
Posted 7 Mar 2023 on Hotels
