Ratings based on 162 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Great place to stay and the staff are all, exceptional. It is easy to say I know, but I don’t often see people that not only know what they are doing, but are friendly and genuine.
Roof top area (bar maybe) needed urgently…
by A verified traveler
Posted 8 Jun 2024
A very nice hotel in a boring and un-attractive part of the city
Fortunatley we had good dining choices at the 3 restaurants in the hotel inner courtyard
by A verified traveler
Posted 3 Jun 2024
Whilst there were many positives about this hotel, there are also areas that require improvement.
Let’s start with the positives.
1. The lobby, bar & restaurant are aesthetically pleasing and create a warm, cosy feeling about the place.
2. The courtyard with its immense options of restaurants and shops is a definite bonus and there is always a buzz about the place - especially in the evenings. The pizza restaurant is by far the best of the food options available.
3. The staff are polite, friendly and very helpful.
4. The location of the hotel was also quite good, with most attractions a walking distance.
Now the cons
1. The service at breakfast & food available. I was shocked at the quality of food: it was one of the worst breakfasts I’ve ever had at a hotel. The hot option was minimal with only eggs, bacon & mushrooms. There were only 2 cuts of charcuterie meats & the cheese on display was sweaty. Once the bread in the tray had finished, there was no replenishment. As for the continental, it was all pastries & cakes. There was a good range of fruit but not fresh, some of the strawberries were off.
Overall, the service was poor with the restaurant staff confusing customer’s coffee orders.
2. The cleanliness of the rooms. There was a lot of dust & although the tiled floors were hoovered, they weren’t mopped so our socks were dirty. Although when this was pointed out, the staff were quick to respond and address it. It was an ok hotel but personally, I wouldn’t return
by A verified traveler
Posted 3 Jun 2024
Beautiful property and the staff was excellent!!! 5 star all around…
by A verified traveler
Posted 2 Jun 2024
Overall this is a great property. Newly built and well located. Getting dropped off
Or getting a taxi can be tricky. When we arrived there was a major traffic cluster because the drive was blocked by a parked car with no owner in sight. The hotel should have been on top of this and helping.
by A verified traveler
Posted 18 Mar 2024 on Travelocity
It was my first time visiting Italy and I chose an absolutely perfect hotel. Everything was perfect. I want to thank Silvio at the American Cafe for his exceptional service and recommendations. I can't wait to visit again.
by A verified traveler
Posted 12 Mar 2024 on Travelocity
This is the type of property that can enhance ANY stay. It was relaxing, charming, scenic and just plain PERFECT.
by A verified traveler
Posted 4 Mar 2024
So beautiful.
Staff was professional, and attentive. Immaculate and restaurants were excellent.
by A verified traveler
Posted 25 Feb 2024
Property location is in a nice courtyard with restaurants and shops - likely on of the best hotels in the area. Very nice rooms and hotel and parking is OK.
by A verified traveler
Great stay
Posted 11 Feb 2024 on HotelsGreat stay, all restaurants were very good and the staff is simply amazing, very professional and well trained! Everything was just great felt great returning back from the city. Well organized!
