Ratings based on 157 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
a lovely, well run property with friendly staff. the only annoyance we a call from the spa asking if we’d like any services (we were mid-nap after a long day of travel)
Comment from Hotel Management
6 Mar 2024 by Mikel Martín, Front Desk Manager, Hotel Management
Dear customers.Thank you very much for your comments and for taking the time to share them with other users.We are glad to hear that you enjoyed your stay.We look forward to welcoming you back to our facilities in the future.Best regardsReservations Department
by A verified traveler
Posted 3 Feb 2024
Our room was beautiful. The car charging was very welcome. However, as vegetarians we were very let down in the restaurant. The advertised veggie options featured a couple of starters and no main courses. We were offered a plate of grilled veg. Not what us expected in a hotel of this quality.
Comment from Hotel Management
5 Feb 2024 by Mikel Martín, Front Desk Manager, Hotel Management
Dear CustomerThank you very much for your review and comments.We are glad to hear that you enjoyed your stay and we take note of your comment about the vegetarian options.We look forward to welcoming you back soon.Best regards
by A verified traveler
Perfect stop when travelling through Spain
Posted 26 Jan 2024 on HotelsVery welcoming. Lovely location, great hotel. Food good.
Comment from Hotel Management
27 Jan 2024 by Mikel Martín, Front Office Manager, Hotel Management
Dear CustomerThank you very much for sharing your experience.We look forward to welcoming you again in the future.Best regards
by A verified traveler
Posted 23 Jan 2024
It is very convenient to park at the front of spa, having one hour free access to Spa is nice. Our room had one one small bin which was broken too.
Comment from Hotel Management
27 Jan 2024 by Mikel Martín, Front Office Manager, Hotel Management
Dear CustomerThank you very much for your confidence in Hospes Palacio de Arenales & SPA. Your comments help us to improve every day.We look forward to welcoming you again in the future.Best regards
by A verified traveler
A great experience.
Posted 20 Dec 2023 on HotelsThe hotel has a delightful ambience. Set in open country with livestock and storks for company it provides a lovely retreat from the close, but not heard, north/south motorway. We chose it for its convenience as a stop over journeying south through Spain. Dinner was a treat and the breakfast offered a wide choice to suit all tastes and including such things as branded cereals with cooked options too which isn't always the case in Spain. The bacon and eggs were really tasty. Would definitly visit again.
Comment from Hotel Management
21 Dec 2023 by Mikel Martín, Jefe de Recepción, Hotel Management
Thank you very much for your review. We are glad to hear that you enjoyed your stay.Best regards
by A verified traveler
Posted 29 Nov 2023
Excellent hotel. Staff very friendly.
Comment from Hotel Management
4 Dec 2023 by Mikel Martín, Front Office Manager, Hotel Management
Thank you very much for trusting Hospes Palacio de Arenales & SPA*****Cáceres
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Jorge Sánchez Director, Hotel Management
Estimada Sra. Melody, Muchas gracias por haber elegido el hotel Hospes Palacio de Arenales & SPA y por el tiempo dedicado a compartir su experiencia. Esperando tener el placer de recibirle de nuevo en Cáceres o en cualquiera de nuestros diez destinos Hospes, le saluda muy atentamente.
by A verified traveler
Posted 18 May 2023 on Hotels
Comment from Hotel Management
26 May 2023 by Mikel Martín, Front Desk Manager, Hotel Management
Thank you very much for your review of Hospes Palacio de Arenales & SPA
by A verified traveler
Posted 11 May 2023 on Hotels
Comment from Hotel Management
26 May 2023 by Mikel Martín, Front Desk Manager, Hotel Management
Thank you very much for your review of Hospes Palacio de Arenales & SPA
by A verified traveler
Posted 25 Apr 2023 on Hotels
Comment from Hotel Management
26 Apr 2023 by Dpto. Recepcion, Hotel Management
Buenas tardes,Muchas gracias por su confianza en Hospes Palacio de Arenales & SPA*****.Sería un placer recibirle de nuevo.Reciba un cordial saludo
