Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Nice hotel, they upgraded our family of 5 which was very nice! The pool was nice and large. There was happy hour onsite from 4-6:30pm which was nica and free breakfast. The beach was across a small street but easy to reach on foot.
Comment from Hotel Management
11 Jun 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Bryna,Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We are so pleased to read your family had a wonderful experience in our beautiful resort and we and hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler
Posted 5 Jun 2024
Everything was very nice. The water and the WiFi were very spotty though
Comment from Hotel Management
7 Jun 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Giovana,Thank you for your comments. We are happy to receive your feedback and will share it with our entire team. On behalf of the management, I have to inform you that we are working on your suggestions. We appreciate your stay with us and hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler
Posted 4 Jun 2024
Great staff
Comment from Hotel Management
5 Jun 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear guest, Thank you very much for visiting our hotel, we are very happy that you enjoyed your visit and we hope to see you again soon.Sincerely from sunny Flamingo Beach!
by A verified traveler
Posted 4 Jun 2024
There is NO nightlife at this resort. This is a place you go to strictly eat and rest outside of that NOTHING is going on. The gym is horrible some machines and equipment didn’t work or were broken. The bathroom needs updating. The shower head is stationary and old. They still use shower curtains. Food and drinks were good. Facility was very clean. More resort activities needed on the premise.
Comment from Hotel Management
5 Jun 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Mr.McGill,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay at our hotel did not meet your expectations. We value your comments and suggestions as they help us improve our service and facilities.We apologize for any inconvenience caused by different issues. We understand how these issues can affect your vacation experience and we take them very seriously.We have forwarded your concerns to the relevant departments, and we will work hard to address them as soon as possible. We hope you will give us another chance to welcome you back and show you our true hospitality and standards.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Joseph,Thank you very much for visiting our hotel, and we hope to see you again soon.Sincerely from sunny Flamingo Beach!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Flory Soto / Guest Service., Hotel Management
Dear Michael,Thank you very much for visiting our hotel, we hope to see you again soon.Sincerely from sunny Flamingo Beach!
by A verified traveler
Posted 28 May 2024
We went in low season so there were only a few guests. The staff was wonderful. The breakfast had a number of choices, but was only average. The pool was great; however, it did close at 6 p.m.
Overall, I enjoyed the stay.
Comment from Hotel Management
29 May 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Guiselle,Thank you for your comments. We are happy to receive your feedback and will share it with our entire team. On behalf of the management, I must to inform you that we are working on your suggestions. We appreciate your stay with us and hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler from richardson
Posted 25 May 2024
Great
Comment from Hotel Management
25 May 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Jai,Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We are so pleased to read your family had a wonderful experience in our beautiful resort and we and hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler
Posted 20 May 2024
Very nice resort. Rooms were nice and clean. Staff very friendly. Would definitely recommend this resort.
Comment from Hotel Management
20 May 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Cathy,Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We are so pleased to read your family had a wonderful experience in our beautiful resort and we and hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler
Posted 18 May 2024
Small property needs some updating, but lovely and perfect for the family!
Comment from Hotel Management
20 May 2024 by Flory Soto/ Guest Service Ambassador., Hotel Management
Dear Erick,Thank you so much for your feedback. We are so pleased to receive your feedback and will share it with our entire team. On behalf of the management, I have to inform you that we are working on your suggestions. We appreciate your staying with us and hope to see you again soon. Kind regards from the sunny Flamingo Beach!
