Ratings based on 1,000 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The property was beautiful. Unfortunately it’s a family-friendly resort filled with noisy kids who kept us up every night banging doors and running amok. The other big issue we had was the constant requirement of signing for every single order, even though this resort is an all inclusive. Every meal, every drink, you’re signing a receipt so the wait staff can get a tip. They follow you down to the beach or go directly to your room to make sure you sign for any service. At the all inclusives we’ve experienced, we’ve tipped with cash after service and never saw a bill, which made for a more relaxing experience.
Lastly, we were accosted by hawkers at every turn once we left the hotel. You couldn’t walk a few yards without someone trying to hustle you into buying something. After a while it gets very aggravating. Not my idea of a relaxing get away.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Naúm Morán, Hotel Management
Dear Mike Egter Van:Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind rating.We are very glad to read that we were able to fulfill your expectations and that you appreciate the friendly service provided by our very committed staff. It will be an honor to welcome you back soon and offer you, our sincere hospitality.Kind regards,
by A verified traveler from Mountain View
Posted 26 Apr 2024
The staff was incredibly friendly and helpful. I was ill while their and they arranged for a in-room visit by local doctors and then followed up repeatedly in the days afterward to see how I was feeling and ask if I needed anything. They could not have been more thoughtful and caring.
The property is also fantastic and the food was excellent.
Comment from Hotel Management
29 Apr 2024 by Dominique Richard, General Manager, Villa del Arco, Hotel Management
Dear Connie, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,
by A verified traveler
Posted 17 Apr 2024
Was a beautiful property with kind and professional staff! Might be nice to slowly update the rooms and have complimentary more accessible with longer durations!
Comment from Hotel Management
17 Apr 2024 by Roberto Gómez, Hotel Management
Dear Christopher,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,
by A verified traveler
Posted 4 Apr 2024
Drinks were filled half way when I asked without ice
Not right
Comment from Hotel Management
5 Apr 2024 by Dominique Richard, General Manager, Villa del Arco, Hotel Management
Dear David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,
by A verified traveler
Posted 26 Mar 2024
The staff at spa and restaurants were wonderful. The concierge services were a little frustrating. The property is very clean but starting to be a little run down. An elevator was being repaired. Location is amazing. Taxi service is readily available. Property feels very safe and security is tight.
Comment from Hotel Management
27 Mar 2024 by Dominique Richard, General Manager, Villa del Arco, Hotel Management
Dear Indiana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,
by A verified traveler
Posted 21 Feb 2024
The place was great. Love the new umbrellas and cushions
Comment from Hotel Management
21 Feb 2024 by Dominique Richard, General Manager, Villa del Arco, Hotel Management
Dear Bradley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,
by A verified traveler
Posted 27 Jan 2024
Always enjoy staying at Villa Del Arco. Friendly staff, clean and nice pools. Wonderful breakfast buffet
Comment from Hotel Management
30 Jan 2024 by Dominique Richard, General Manager, Villa del Arco, Hotel Management
Dear Tara,Thank you for allowing us the opportunity of hosting you at the Villa del Arco Beach Resort & Spa and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Arco Beach Resort & Spa to welcome you back soon and offer you, our hospitality.Kind regards,
by A verified traveler
Posted 4 Jan 2024
Beautiful room
Comment from Hotel Management
8 Jan 2024 by Dominique Richard, General Manager, Villa del Arco, Hotel Management
Dear Diane,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,
by A verified traveler from mantoloking
Posted 3 Jan 2024
Everything at this hotel was fine .. We would stay there again.. . .
Comment from Hotel Management
8 Jan 2024 by Dominique Richard, General Manager, Villa del Arco, Hotel Management
Dear Michael,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,
