Ratings based on 994 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Had a blast and Gonzalo kept our drinks full at the pool and took great care of us the whole time.
Comment from Hotel Management
2 May 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Nathan, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
by A verified traveler
Posted 27 Apr 2024
Loved it. Relaxing. Spa like feel. Great staff. Perfect size room. I highly recommended
Comment from Hotel Management
29 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Julia, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 26 Apr 2024
Love this property! If you are looking for a quiet resort with fabulous staff this is your place.
Comment from Hotel Management
26 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Katrina,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 26 Apr 2024
This was an absolute treat. Amazing location, facility, staff, weather. 10/10 recommended to all of my friends and family.
Comment from Hotel Management
26 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Andrea, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
by A verified traveler
Posted 23 Apr 2024
The property was great, just wish there were more food options and some entertainment in the evenings.
Comment from Hotel Management
23 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Stephanie M, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 22 Apr 2024
The resort was located just West of Cabo Downtown. Far enough out that you had a quiet secluded beach to walk and enjoy the crashing waves. No street vendors, so it was extremely peaceful. A quick 10 minute taxi ride and you were in the heart of the downtown action. Highly recommend this resort. The food was fantastic and the service was top notch. We will definitely be back!
Comment from Hotel Management
22 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Kirk, Wow! How wonderful to receive such a kind review. I can assure you that there is nothing more rewarding than receiving such enthusiastic words from a guest. It is so good to know that you fully enjoyed your stay with us and that we were able to create such fond memories. Thank you ever so much for your fantastic review and for your lovely words toward the team members who looked after you so well. We look forward to once again welcoming you in the near future in this your home…Best regards,
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Haminna, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 20 Apr 2024
Pueblo bonito Pacifica . We have no words! If you are talking about top service , they are it. I just really want to commend the STAFF, each and everyone of them for being so hospitable and happy , for being so attentive to our needs. We are very pleased with our stay. The food was excellent , the view was breathtaking the moment you drive in the facility . It was magical . No one can top the experience we have by staying here , will definitely come back and recommend to everyone I know. Thank you for the magic!!
Comment from Hotel Management
22 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Margaret,Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home.Kind regards,
by A verified traveler
Posted 20 Apr 2024
Very relaxing resort and friendly staff. The food is amazing and the marina not to far if one want to jump into the cab and head downtown. Awesome place!!
Comment from Hotel Management
22 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Blake, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
by A verified traveler
Posted 19 Apr 2024
Beautiful properties with a lot of flowers. Food was okay.
Several from the staff waiters in restaurant areas in particular at Pacifica and Sunset have unfriendly ungenuine attitudes when interacting with them. Also no smile, too serious as well. Attitude is really important to us. Friendliness as well as authentic welcoming demeanor.
Wouldn’t consider going again nor recommend.
Comment from Hotel Management
19 Apr 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Irlanda, At Pueblo Bonito, we strive to provide the highest level of service for our very valuable guests. We sincerely regret to read that the experience was not enjoyed as expected. It draws our attention because we receive very good comments from our collaborators and the service, as our team is one of the main reasons for our guests to repeat their visits, however we will follow up internally to improve and work on the points mentioned. We value your feedback and will review the points you brought up with our team and strive to improve. Thank you again for staying with us and we look forward to welcoming you back in the near future. Warmest regards,
