Ratings based on 999 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
We had a great time! Loved the property
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Hilda, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 30 Apr 2024
The location was perfect. The access we had to the beach was amazing.
Comment from Hotel Management
30 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Mariano, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,
by A verified traveler
Posted 26 Apr 2024
The hotel is old and their rooms need to be updated, the staff is amazing but the food menu needs some serious help. A lot of the meals tasted extremely blend with no flavor. The food quality has gone down over the past few years
Comment from Hotel Management
26 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Mike, Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,
by A verified traveler
Posted 24 Apr 2024
Warm and friendly staff and servers. Every room with a full ocean view. Close to town, but we spend most of our time enjoying the resort itself.
Comment from Hotel Management
24 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear James,We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
by A verified traveler
Posted 20 Apr 2024
Very clean and friendly atmosphere. You can walk to a lot around it or easily call a taxi. Wish we never had to leave
Comment from Hotel Management
22 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Autumn, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 15 Apr 2024
Great view from our Suite. Nice staff and amenities. Access to beach is great.
Comment from Hotel Management
16 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Lonnie, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
by A verified traveler
Posted 12 Apr 2024
Amazing!
Comment from Hotel Management
12 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Jaime,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 11 Apr 2024
Great property, close to everything, staff were amazing.
Comment from Hotel Management
12 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Wendie, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Doug,Thank you very much for your preference, we hope to see you very soon.Best regards,
