Ratings based on 57 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2024
Area around hotel was dirty with lots of trash.
Safe, good service, great price. Good restaurants near.
Comment from Hotel Management
7 May 2024 by A, Hotel Management
Hola, sentimos mucho que su experiencia con nosotros no haya sido agradable. Sin duda trabajaremos en sus sugerencias para ofrecerle la mejor experiencia posible la próxima vez Saludos, Tim
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, César! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A verified traveler
Posted 19 Feb 2024
by A verified traveler
Posted 3 Feb 2024 on Hotels
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Alfredo! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Los cabos trip
Posted 11 Dec 2023 on HotelsThe receptionist Mayra was great. Very attentive and helped me solve issues quickly
by A verified traveler
Posted 2 Dec 2023
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Maria! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
by A verified traveler
Posted 9 Oct 2023
Do not stay in this hotel. The place was dirty, and the managers were rude and incompetent - it took about 2 hours to make a check-in. Do not take TV controls without cleaning them - very dirty. Do not use the towels, they wanted us to pay for using the towels.
Comment from Hotel Management
2 Nov 2023 by Tim, Hotel Management
Hi, Mirian! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim
by A verified traveler
Posted 7 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Barbara, Hotel Management
Sorry for the hassle you faced, Jaime! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
by A verified traveler
Posted 4 Oct 2023
In a line, DO NOT STAY HERE but if you need details, there are roaches, people drinking on the property, very dirty TV controls, plumbing issues, they have parking for 3 cars for the entire business, etc. When checking out, they reviewed all towels and sheets to find any type of dirt so they could keep the $25 deposit. They do not understand the towels are to be used.
The have buckets collecting water from leaks. We needed to leave the bags at about 4 pm to come back after 6 pm and they did not allow us to leave the bags. Bizzzarrooooo
Comment from Hotel Management
12 Oct 2023 by Ava, Hotel Management
Hi, Mirian! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava
by A verified traveler
Posted 14 Mar 2023
Afuera de mi habitación se encontraban personas consumiendo drogas, mi habitación no tenía aire acondicionado por lo que tuve que solicitar cambio de piso y me pidieron $600 pesos de depósito, querían que lo pagara en efectivo y al comentarles que tenía sólo tarjeta se portaron de forma grosera y me solicitaron que trajera efectivo y les pagara el depósito
Comment from Hotel Management
15 Mar 2023 by Eva, Hotel Management
¡Hola, Bianka! Lamentamos la desagradable experiencia que ha tenido con nosotros. Nos esforzaremos por cumplir con sus expectativas para que su estancia sea confortable con nosotros. Esperamos darle la bienvenida pronto con una estancia encantadora por delante :) Saludos, Eva
