Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Rooms weren’t ready and pool staff was rude. The guy doin aerobics was horribly unkind.
Comment from Hotel Management
22 May 2024 by Customer Care , Hotel Management
Hola Jaquie,We regret to know your perception, according to our system your room was ready at 2:16pm (44 minutes before the official check in time). We are sadly impressed by your comments as our entertainment team is always mentioned for being kind and enthusiastic, please kindly contact us directly to verify what happened.
by A verified traveler
Posted 15 May 2024
The flies were crazy during this time of year! Could barely enjoy a meal outside and somehow we had nats in the shower. Beach access is not something that is prioritized here but there are plenty of pools on property that made up for that. The excursion explanations were vague which lead to a very disappointing experience for us. Also there were not any daily activity schedules. We just happened to find out about shows so only got to see one. Dinning closes at specific times and no irons in room!
Comment from Hotel Management
15 May 2024 by Customer Care , Hotel Management
Dear LeMichelle,Thank you for rating us, we are glad to know you enjoyed our pools. We couldn't find any record about the purchased tour, please kindly contact us if you need any assistance. We also regret you may not see our billboard (activities program) where we promote all the activities as well as restaurants schedule. We offer steamers at all the rooms and irons are available under request. We remain at your disposal,
by A verified traveler
Posted 13 May 2024
T
Comment from Hotel Management
13 May 2024 by Customer Care , Hotel Management
Gracias Jesús.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Customer Care , Hotel Management
Thank you Zarrell!
by A verified traveler
Posted 12 May 2024
Room service every item ordered for breakfast, lunch and dinner was horrible from the taste to presentation. The restaurant Toro was really good, great taste and atmosphere. The room was average you can see the wear and tear as if maintenance doesn’t keep up with the facility.
Comment from Hotel Management
13 May 2024 by Customer Care , Hotel Management
Hola LaRicia,We regret to know important aspects were not to your liking.
by A verified traveler
Posted 8 May 2024
I wish I could give more than 5 stars! Staff was kind; helpful and the drinks/food were delicious. Clean hotel rooms and restaurants. If you are on the fence about going… DO IT! And go see Pablo and Monserrat at the front desk. They are great!
Comment from Hotel Management
9 May 2024 by Customer Care , Hotel Management
Thank you Efrosini! It is always a pleasure to read comments like yours!
by A verified traveler
Posted 8 May 2024
The property is great, the food at the resort isn’t good at all. I believe I had one good meal.
If you like to drink , the drinks are great too. My room was nice and very clean. The staff is friendly and helpful. My only issue was the guys trying to sell me the Legendary Club package.
I just wanted to enjoy my short vacation.
I’m not a constant traveler so it was no for me.
Besides that it is a great hotel.
Comment from Hotel Management
8 May 2024 by Customer Care , Hotel Management
Dear Clarence,We are glad to read overall you had a great stay with us, we appreciate your feedback as well.
by A verified traveler
Posted 5 May 2024
Everything was great
Comment from Hotel Management
6 May 2024 by Customer Care , Hotel Management
Thank you Brittney!
by A verified traveler
Posted 4 May 2024
The hard rock cafe resort in cabo was such an amazing experience! The food was delicious, the drinks taste good and the pools were so fun. Our private assistant Hector was one of a kind. He made sure we had reservations and transportation set up whenever we needed. I would go back to this resort for the incredible service provided!
Comment from Hotel Management
6 May 2024 by Customer Care , Hotel Management
Thank you Lori!We are proud to read you had a great time!
by A verified traveler
Posted 2 May 2024
First time in cabo, wonderful experience at hard rock hotel will be a returning excellent staff
Comment from Hotel Management
2 May 2024 by Customer Care , Hotel Management
Thank you Matthew! It was a pleasure having you here!
