Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Room service every item ordered for breakfast, lunch and dinner was horrible from the taste to presentation. The restaurant Toro was really good, great taste and atmosphere. The room was average you can see the wear and tear as if maintenance doesn’t keep up with the facility.
by A verified traveler
Posted 8 May 2024
I wish I could give more than 5 stars! Staff was kind; helpful and the drinks/food were delicious. Clean hotel rooms and restaurants. If you are on the fence about going… DO IT! And go see Pablo and Monserrat at the front desk. They are great!
Comment from Hotel Management
9 May 2024 by Customer Care , Hotel Management
Thank you Efrosini! It is always a pleasure to read comments like yours!
by A verified traveler
Posted 8 May 2024
The property is great, the food at the resort isn’t good at all. I believe I had one good meal.
If you like to drink , the drinks are great too. My room was nice and very clean. The staff is friendly and helpful. My only issue was the guys trying to sell me the Legendary Club package.
I just wanted to enjoy my short vacation.
I’m not a constant traveler so it was no for me.
Besides that it is a great hotel.
Comment from Hotel Management
8 May 2024 by Customer Care , Hotel Management
Dear Clarence,We are glad to read overall you had a great stay with us, we appreciate your feedback as well.
by A verified traveler
Posted 5 May 2024
Everything was great
Comment from Hotel Management
6 May 2024 by Customer Care , Hotel Management
Thank you Brittney!
by A verified traveler
Posted 4 May 2024
The hard rock cafe resort in cabo was such an amazing experience! The food was delicious, the drinks taste good and the pools were so fun. Our private assistant Hector was one of a kind. He made sure we had reservations and transportation set up whenever we needed. I would go back to this resort for the incredible service provided!
Comment from Hotel Management
6 May 2024 by Customer Care , Hotel Management
Thank you Lori!We are proud to read you had a great time!
by A verified traveler
Posted 2 May 2024
First time in cabo, wonderful experience at hard rock hotel will be a returning excellent staff
Comment from Hotel Management
2 May 2024 by Customer Care , Hotel Management
Thank you Matthew! It was a pleasure having you here!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
10 May 2024 by Customer Care , Hotel Management
Thank you for rating us Dilraj!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Care , Hotel Management
Thank you Sukhi!
by A verified traveler
Posted 29 Apr 2024
Hector the personal assistant was amazing!
Comment from Hotel Management
30 Apr 2024 by Customer Care , Hotel Management
Thank you! We will make sure to recognize Hector
by A verified traveler
Posted 27 Apr 2024
If you’re looking for a scam this place is it.
Location is horrible, you’re desolate and can’t go on the beach at all. From the minute you step foot on Hard Rock soil, you are getting scammed. I know there are always typical time-share scammers at airports but never witnessed them infiltrated within the “luxury all inclusive resort”, very weird. No ubers are allowed in, so your only means of transportation is Hard Rock Taxis that are in cahoots with the staff to get extra $$$. They charged us 125 USD for a one way trip to the airport, the taxi driver upon pickup handed the bell man a wad of cash… extremely unprofessional and unsafe.
I feel bad for saying this because majority of people were very nice but there is no management or organization going on, seems like the resort collectively is figuring things out hour by hour.
Scam and unprofessionalism aside, this place is boring as hell. The activities include a random worker walking to people asking them to guess his favorite band…. That’s it, that was the activity for a couple of hours. There is absolutely nothing to do here. We mentioned this during our checkout and they proceeded to try to sell us on a stay at Hard Rock Hotel Punta Cana….
We stayed 3 days and we could not wait to get out of there fast enough, never wanted to leave a vacation and go home so bad.
Comment from Hotel Management
27 Apr 2024 by Customer Care , Hotel Management
Dear Joshua,Thank you for sharing your insights, we however are sad to read your experience was not positive.The location and the beach details are indicated at our official website, for which we regret this was not ideal for you. We would like to share with you that the taxis are an external service and the hotel doesn't get any commision. We are also impressed about your opinion of the activities as there is a full weekly program that can be found at our website as well, we will review if there was any last minute change. We appreciate your feedback and we will make sure to look into it.
