Ratings based on 97 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
8 May 2024 by Damo, Hotel Management
Hi Teaghan, thank you so much for your review, we gracefully accept your 5/5. Please come again soon and let us know when you are returning. We love returning guests. CheersDamien
by A verified traveler
Posted 3 May 2024
Location
Comment from Hotel Management
4 May 2024 by Brooke, Hotel Management
Hi Susie,Thank you for taking the time to leave a review about your recent stay with us. We're delighted to hear that you had a positive experience overall during your time at our hotel. Kind regards,Brooke
by A verified traveler
Posted 26 Apr 2024
Lovely folks at checkin made our stay comfortable and pleasant
Comment from Hotel Management
26 Apr 2024 by Joanna, Hotel Management
I'm delighted to hear that your experience with our check-in team made your stay comfortable and pleasant! We do our best to create a welcoming atmosphere, and it's wonderful to know that our efforts were appreciated. If there's anything else we can do to enhance your stay further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards, Joanna
by A verified traveler
Posted 25 Apr 2024
Special thanks to Damien and Tassilo for the nice check in and check out experience
Comment from Hotel Management
25 Apr 2024 by Brooke, Hotel Management
Hi Lorena,Thank you for the 5/5 review! Damien and Tassilo will be thrilled to know their service made such a positive impact on your stay. We're grateful for your kind words and hope to welcome you back soon for another exceptional experience.
by A verified traveler from Picton
Posted 25 Apr 2024
hotel situated in a dirty laneway !
Comment from Hotel Management
25 Apr 2024 by Paco, Hotel Management
Hi Aleksander,Thank you for sharing your feedback with us. we're sorry to hear about the aspects that didn't meet your expectations. Your insights are valuable, and we're actively working on improvements. We hope to welcome you back and provide an even better experience.
by A verified traveler
Posted 22 Apr 2024
Staff were very helpful, toilets and showers were clean and fresh
Comment from Hotel Management
22 Apr 2024 by Paco, Hotel Management
Hi Jack,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel. We're committed to providing exceptional service and look forward to welcoming you back soon.
by A verified traveler
Posted 14 Apr 2024
The room was nice. Staff didn’t clean our room.
Comment from Hotel Management
15 Apr 2024 by Brooke, Hotel Management
Hi Robert,Thank you for sharing your experience with us. We aim to maintain a high standard of cleanliness and typically and only providing cleaning services for longer stays. For shorter stays, we don't offer daily cleaning services to minimize disruptions during your time with us. We appreciate your feedback and will ensure that our staff communicates this clearly to our guests going forward. Kind regards,Brooke
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
4 May 2024 by Brooke, Hotel Management
HI Alicia,Thank you so much for the glowing review! It's fantastic to hear that you had such a positive experience.Kind regards,Brooke
by A verified traveler
Posted 7 Apr 2024
It was a lovely place but should've been made clear that it's a hostel and not a hotel.
Comment from Hotel Management
8 Apr 2024 by Brooke, Hotel Management
Hi Prapti,Thank you for your feedback! We're delighted that you enjoyed your time with us. We understand the importance of clear communication, and we apologize for any confusion. Our property is designed as a hostel/hotel hybrid, offering the best of both worlds. We'll make sure to highlight this unique aspect in our descriptions moving forward. Your input is valuable to us, and we look forward to hosting you again soon!Kind regards,Brooke
by A verified traveler
Posted 6 Apr 2024
great
Comment from Hotel Management
8 Apr 2024 by Brooke, Hotel Management
Hi Leonardo,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to seeing you again soon!Kind regards,Brooke
