Ratings based on 727 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 2 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by J.Constantin, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
by A verified traveler
Posted 29 Oct 2023 on Hotels
hotel staff very nice and helpful rooms are spotlessly clean beds are modern with foam mattress very comfortable restaurant is nice small menu choice but all the food was excellent. overall very happy to come back and stay again.
Comment from Hotel Management
30 Oct 2023 by J.Constantin, Hotel Management
Dear Glen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by J.Constantin, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
by A verified traveler
Posted 13 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by L reception, Hotel Management
Dear Ranthanks for your feedbackKind regards
by A verified traveler
Underwhelmed & Disappointed
Posted 26 Jul 2023 on HotelsWe were disappointed with the service and experience we received at this hotel.
Swimming pool was closed, this was the main reason we booked this place, and we received no advanced notice. Our son was very upset. We were told about a public pool on the lake, which is lovely btw.
We were woken up both mornings by house keeping walking into the room early. They opened the door before I could even get out of bed! When I mentioned it on check out, the staff didn’t seem that shocked!
The sink in our room was leaking. Again, when I mentioned to the front desk, he didn’t seem to be bothered, so I assume the next guest in the room will have to manage it with a towel as we did.
We had dinner in the restaurant, which claimed to use local produce, but it looked and tasted more like freezer food. Overpriced average food.
The gardens are nice but the view of the mountains is now blocked by a new build office block still in construction.
Whilst the hotel building is fairly nice, I wouldn’t recommend it unless you have a specific reason to be there.
Comment from Hotel Management
27 Jul 2023 by LL reception, Hotel Management
Dear Mr. Mark,We are sincerely sorry that our service didn't meet your expectations.Please be sure that our team always try to provide the best service. We'll do the necessary to improve it and ensure it won't happen againKind regards
by A verified traveler
Posted 12 Jun 2023 on Hotels
Hotel is overpriced for the facilities
Comment from Hotel Management
14 Jun 2023 by LL reception, Hotel Management
Hello thanks for your comment,kind regards
by A verified traveler
Posted 10 Jun 2023 on Hotels
Comment from Hotel Management
14 Jun 2023 by LL reception, Hotel Management
Good daythanks for your commentKind regards
by A verified traveler
Posted 4 Jun 2023 on Hotels
Comment from Hotel Management
7 Jun 2023 by LL reception, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 23 Aug 2022 on Hotels
Comment from Hotel Management
25 Aug 2022 by Best Regards, Hotel Management
Dear Ondrej, Thank you very much for comment following your stay with us.
