Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Fantastic location and facilities, great staff/service especially at the busy restaurant (we loved the buffet breakfast, their massive range of options was next level!! Highlights: granola, pastries and cakes, fresh woodfired bread), absolutely stunning views and lush gardens. OK room, furniture a little dated, soooo many ants - this was a huge problem, bright path lights outside shone onto bed through slat blinds all night (didn't bother my hubby but I'm light sensitive), bit noisy at times with couple arguing next door although that's not the hotel's fault! Loved the tennis court, porter buggy service, fabulous cocktails by the beautiful pool, & table tennis 🙂 QR code to order drinks/snacks in pool area wasn't functional throughout our stay unfortunately though.
Comment from Hotel Management
10 Apr 2024 by MM, Hotel Management
Dear Shannon,We're thrilled to hear you enjoyed our location, facilities, and attentive staff! Your compliments on our buffet breakfast and breathtaking views mean a lot to us. We apologize for any inconvenience caused by the dated furniture and the issue with ants, as well as the brightness of the path lights and noise disturbances. Your feedback is invaluable in helping us improve. We're delighted you appreciated the tennis court, porter buggy service, and poolside cocktails. Rest assured, we're working on resolving the QR code issue promptly. We hope to welcome you back soon for an even better experience!Kind regardsMatt McClureDirector of Operations
by A verified traveler
Posted 7 Apr 2024
Amazing resort, can’t wait to return!
by A verified traveler
Posted 7 Apr 2024
I loved that a lot of staff was Fijian they gave that extra holidays touch felt like we in nice resort of Fiji 🇫🇯
However all the stuff is super friendly and keeping smiles all the time
We come back again soon
by A verified traveler
Posted 31 Mar 2024
Enjoyed staying there. Very nice and friendly, helpful staff
by A verified traveler
Posted 29 Mar 2024
Generally a decent stay, expected more options and better quality for a full service breakfast from a 5 star resort. Receptionist was not as friendly but shoutout to the service staff who helped us with our luggage (shai from Fiji) was very friendly and welcoming!
Comment from Hotel Management
30 Mar 2024 by Pierre - Front Desk Manager, Hotel Management
Dear Darsha,Thank you for your feedback.We are working on new options for our breakfast and we should have juice station back soon.We will share your comments with the Front Office team and we do apologies about the service received from the receptionist.We hope to welcome you back in the near future.
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 7 Mar 2024
Outstanding staff & service from the time of arrival to the time of departure….
Comment from Hotel Management
30 Mar 2024 by Pierre - Front Desk Manager, Hotel Management
Good afternoon Aaron Roger,We are glad to hear your stay was outstanding from start to finish!We hope to welcome you back on your next visit in the South West!
by A verified traveler
Posted 31 Jan 2024 on Hotels
Comment from Hotel Management
30 Mar 2024 by Pierre - Front Desk Manager, Hotel Management
Dear Ryuji,Thank you for taking the time to score your last stay with us!We hope to welcome you back in the future.
by A verified traveler
Posted 27 Jan 2024
Comment from Hotel Management
30 Mar 2024 by Pierre - Front Desk Manager, Hotel Management
Dear Mark,Thank you for taking the time to score your last experience with us.We hope to welcome you back in the future!
by A verified traveler
Posted 23 Jan 2024
Beautiful location. The pictures displayed for the room were a little deceiving for what you get.
The whole property just seemed a little run down and could do with a good clean/tidy up
