Ratings based on 1,604 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
They didn't know I was VIP
Comment from Hotel Management
16 Jun 2024 by Shilla Stay Haeundae, Hotel Management
Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experienced during your stay at our hotel.We are carefully reviewing your comments, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Shilla Stay Haeundae, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler
Posted 28 May 2024
I took an ocean facing rm and the view was superb. The beach is just a short walk away. The hotel is located not too far away frm the hub of activities, so we get to enjoy a relatively quiet beach and all the hustle and bustle of the activities by just a short walk away.
Some of the services can be improved. I booked a room for 3 adults but brkfst is only provided for 2. Why not provide for 3? I have to pay for 1 additional adult at the door every morning.
Only 2 bottles of water is provided per day. I need to request housekeeping for an additional bottle for the 3rd adult. Again why make the customer jump thru these hoops?
Comment from Hotel Management
31 May 2024 by Shilla Stay Haeundae, Hotel Management
Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experienced during your stay at our hotel.We are carefully reviewing your comments, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Shilla Stay Haeundae, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler from staten island
Posted 26 May 2024
Good location ! Simple, clean and convenient.
Comment from Hotel Management
31 May 2024 by Shilla Stay Haeundae, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler from Washington
Posted 21 May 2024
Nice neighborhood and safe
Comment from Hotel Management
31 May 2024 by Shilla Stay Haeundae, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler
Posted 11 May 2024
Convenient place, by the ocean
Comment from Hotel Management
11 May 2024 by SHILLASTAY HAEUNDAE, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by 신라스테이 해운대, Hotel Management
고객님 안녕하십니까.저희 신라스테이에 항상 따뜻한 관심과 애정을 가져주셔서 감사드립니다. 고객님께서 저희 신라스테이에서 머무르셨던 시간이 좋은 기억으로 남으셨다니 저희 임직원 모두 진심으로 기쁘게 생각하고 있습니다. 고객님께서 남겨주신 상세한 이용경험은 저희 신라스테이를 이용하실 계획인 다른 분들께도 큰 도움이 되리라 생각됩니다. 남겨주신 격려와 칭찬의 말씀에 힘입어 앞으로도 저희 신라스테이는 신라호텔의 가치를 그대로 담은 비즈니스 호텔, 항상 설렘이 있고, 방문하고 싶은 호텔로 고객님께 다가갈 수 있도록 하겠습니다.소중한 말씀에 다시 한번 감사를 드리오며 가족 여러분의 건강과 평안을 진심으로 기원합니다.신라스테이 해운대총지배인 드림
by A verified traveler
Posted 9 May 2024
A very nice hotel.
Comment from Hotel Management
11 May 2024 by SHILLASTAY HAEUNDAE, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
11 May 2024 by SHILLASTAY HAEUNDAE, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.General Manager Haeundae, Shilla Stay
