Ratings based on 973 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
great space, great location, staff were very helpful in getting us a room that was safe for a baby. The rooms are a little outdated and the bathroom definitely has some rusting (possibly needs some maintenance) - overall the room was still comforatble for us!
Comment from Hotel Management
20 May 2024 by BENIKEA, Hotel Management
Hello. This is Benikea Haeundae Hotel. Thank you for your valuable review and we will pay more attention to cleanliness. Thank you.
by A verified traveler
Posted 7 May 2024
Only bed and pillow too soft to sleep on
Comment from Hotel Management
20 May 2024 by BENIKEA, Hotel Management
Hello, I'm Benikea Hotel Haeundae.Thank you for your sincere review and we will try to improve the regrets. Thank you.
by A verified traveler
Posted 5 May 2024
The staff was indifferent and no wifi jn the lobby. Front desk asked the guest to check in the luggage self with lack of responsibilities. No bath tower. So disappointed
Comment from Hotel Management
20 May 2024 by BENIKEA, Hotel Management
Hello, I'm Benikea Hotel Haeundae.Thank you for your sincere review and we will try to improve the regrets. Thank you.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
1 May 2024 by 베니키아 호텔 해운대, Hotel Management
안녕하세요. 베니키아 해운대 호텔입니다. 어려운 시기에 고객님의 후기가 큰 힘이 됩니다. 고객님의 소중한 후기 감사드리며 다음에도 호텔과 온천사우나 이용 꼭 부탁드립니다. 감사합니다.
by A verified traveler
Posted 16 Feb 2024
Great location, bonus of hot spring water for all rooms.
Comment from Hotel Management
17 Feb 2024 by 베니키아 호텔 해운대, Hotel Management
안녕하세요. 베니키아 호텔 해운대입니다. 고객님의 소중한 후기 감사드리며 다음에도 이용 부탁드립니다. 감사합니다.
by A verified traveler from San Diego
Posted 2 Dec 2023
Property was good. The beds were a little too firm for me. Overalla a good stay.
Comment from Hotel Management
9 Dec 2023 by 베니키아 호텔 해운대, Hotel Management
Hello. This is Benikea Hotel Haeundae.Thank you for your valuable review and please use it next time. Thank you.
by A verified traveler
Posted 11 Oct 2023
The staff was just not welcoming. They acted as if
I was an inconvenience and not a guest. The property is fine. It is very clean. The sauna is a nice perk. This could be a great place to stay, but it’s just very average.
Comment from Hotel Management
12 Oct 2023 by G.M, Hotel Management
Hello. This is BENIKEA HOTEL HAEUNDAE. First of all, thank you for visiting our hotel. And we tried to improve what you point out. As well as we will provide better service next time. Thank you.
by A verified traveler
Posted 11 Oct 2023 on Hotels
Comment from Hotel Management
13 Oct 2023 by G.M, Hotel Management
안녕하세요 베니키아 호텔 해운대입니다.고객님의 소중한 후기 감사드리며 이용에 불편을 끼쳐드려 죄송합니다. 개선된 서비스로 찾아뵙도록 노력하겠습니다. 감사합니다.
by A verified traveler
Posted 9 Oct 2023
Comment from Hotel Management
11 Oct 2023 by G.M, Hotel Management
안녕하세요 베니키아 호텔 해운대 입니다. 좋은 리뷰 감사합니다. 저희 호텔은 자체 온천공을 가지고 있어, 객실 및 사우나 천연해수 온천수를 공급하고 있습니다. 해운대 바닷가, 해운대전통시장, 금수복국, 해운대암소갈비, 해성막창 등 맛집도 도보로 3분 거리에 있어 편리하게 여행 가능한 위치도 자랑거리 입니다. 다음에도 꼭 이용부탁드립니다. 감사합니다.
by A verified traveler
Posted 22 Sep 2023
Comment from Hotel Management
27 Sep 2023 by G.M, Hotel Management
안녕하세요. 베니키아 해운대 호텔입니다. 고객님의 후기가 큰 힘이 됩니다. 고객님의 소중한 후기 감사드리며 다음에도 호텔과 온천사우나 이용 꼭 부탁드립니다. 감사합니다.
