Ratings based on 234 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
I booked a cabin for a reason
It was changed because of the hotel double booking.
Ended up with a second floor room. I am hyper mobile and struggle with stairs.
Couldn’t use the shower as the holder didn’t keep the shower up and it flooded
£20 taken even though I already paid a lot of money
by A verified traveler
Posted 31 May 2024
Grounds well kept, building has plenty character.
by A verified traveler
Posted 19 May 2024
What a wonderful place to stay! The lodge we stayed in was perfectly suited to us. Loved the veranda and the table and chairs so we could sit outside in the evening with a view across the lawn and to the trees.
Breakfast was a feast - only disappointment was that we were only there for one night. We plan to return and stay for longer next time.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 1 Mar 2024
Restaurant is excellent and has really great steaks.
by A verified traveler
Poor customer service
Posted 27 Feb 2024 on HotelsOn arrival had a small issue which was met with a rude and blunt response demonstrating shoddy customer service
I was looked up and down by the manger and immediately informed I had to pay a cost holding on the room, when asked why , simply told to google it as this is policy
Never have I been spoke to line this and honestly I held back and remained professional unlike these two I met
Shocking service
Shower poor
Toilet took seceral flushes after using
WiFi absolutely shocking slow when I tested on google speed test and unable to carry out work
It’s a Christmas card, looks nice but nothing inside
Be warned
Comment from Hotel Management
27 Feb 2024 by Management, Hotel Management
Dear MartinThank you for your feedback. But just as a clarification, on arrival you was welcomed and on check-in you was asked to provide a card for pre-authorisation which is a common hotel policy. Your answer was that you stay in hotels all the time and that you never have to provide a pre-authorisation. You where defensive straight away. You was asked if you would like to book in for breakfast as you had booked a room only rate and then you went into argument that you had booked with breakfast. Even after those 2 events we informed you that we had upgraded you to a large double from a standard double, and you was welcome to book breakfast if you choose too, however there was no appreciation from you. Your back was up and like the entire events were our fault, even though the booking was made by you via hotels.com where our polices are displayed.
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024
We stayed at this property as it is nearby family who we were visiting. The hotel is beautiful and well presented, our two rooms were comfortable and had everything needed for a stay. We enjoyed the character and lovely features of the hotel. The two staff members we met were both very polite, friendly and helpful. Breakfast was served in the quiet dining area and we both enjoyed our meals. Easy to find and parking was easy too. Will definitely be booking again - many thanks 😊
Comment from Hotel Management
26 Feb 2024 by Management, Hotel Management
Thank you for your feedback greatly appreciated.
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 28 Nov 2023
Staff are very friendly and good level of service.
