Ratings based on 612 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Andrew C (GM), Hotel Management
Please reach out to us so we can make sure we know where to improve. Thank you
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Andrew C (GM), Hotel Management
Please reach out to us about your review score, we would like to know what we can do to improve your stay. Thank you
by A verified traveler
Posted 3 Jun 2024
Pretty nice spot for the quick go when visiting for the falls and easy walking distance for breakfast or dinner restaurants
Comment from Hotel Management
12 Jun 2024 by Andrew C (GM), Hotel Management
thank you
by A verified traveler
Posted 3 Jun 2024
Awesome rate and awesome front desk staff
Comment from Hotel Management
12 Jun 2024 by Andrew C (GM), Hotel Management
Thank you
by A verified traveler
Posted 29 May 2024
Easy to find, check-in was seamless (thanks Andrew!), fine dinner about 200 feet away.
Comment from Hotel Management
31 May 2024 by Andrew C (GM), Hotel Management
Thank you... ;]
by A verified traveler
Posted 26 May 2024
The manager was great. The toom was clean and comfortable. Quiet little place.
Comment from Hotel Management
28 May 2024 by Andrew C (GM), Hotel Management
Thank you Antonette
by A verified traveler
Posted 26 May 2024
U
Comment from Hotel Management
28 May 2024 by Andrew C (GM), Hotel Management
Thank you Rosaura
by A verified traveler
Posted 26 May 2024
Closer to amazing parks and trails
Comment from Hotel Management
28 May 2024 by Andrew C (GM), Hotel Management
Thank you Ofir
by A verified traveler
Posted 24 May 2024
Floors were not the cleanest, my socks were really dirty after walking on the floors. The bathrooms and towels were clean. Beds were sufficient. They allow dogs in a few rooms and that was something we needed. Would stay there again as they were dog friendly, but would bring slippers.
Comment from Hotel Management
28 May 2024 by Andrew C (GM), Hotel Management
Stephen, Thank you, I have investigated the issue with the floor. You are correct, I looked back at my daily log and I am to blame. I had completed a work order in your room after it was cleaned. Due to my other daily responsibilities I had entered the room multiple times while correcting the work order and failed to report to housekeeping. It is regular practice at Shasta Pines Motel and Suites to have housekeeping clean a room a second time after any work order. Please reach out to me via email or phone at the property and I hope you accept my invite to please give us a second chance, Or allow me to personally apologize. I am here to give you our best and I'm sorry . and Hope I am able to make it up to you. Thank you
by A verified traveler
Posted 22 May 2024
Check in was a mess. The room wasn't ready for a check in at 3pm. We left and came back at 4:30 they checked us in . Went to the room and the bed wasn't made or room cleaned but they did finally put us in a different room. Won't stay there again.
Comment from Hotel Management
23 May 2024 by John, Hotel Management
Steven,I am so sorry for the confusion that you encountered. I assure you that is not the norm for us. If you would be willing, to give us a try again, I would appreciate it. If you contact me, I will take good care of you. John McCartyAsset ManagerIWHP/Shasta Pines Motel and Suites
