Ratings based on 618 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Great place to stay
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
We are so happy you enjoyed your stay with us and look forward to seeing you again soon.
by A verified traveler
Posted 25 Apr 2024
Great place to stay
Comment from Hotel Management
25 Apr 2024 by GM, Hotel Management
We are glad you enjoyed your stay with us.We look forward to seeing you again soon.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Thank you for taking the time to write a review.We value our guests feedback. We are glad to hear that your stay with us and look forward to seeing you again soon.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
7 Apr 2024 by GM, Hotel Management
Thank you for taking the time to write a review. We value our guests feedback and happy you enjoyed your stay with us.
by A verified traveler
Posted 12 Mar 2024
Close to our hiking area.
Comment from Hotel Management
12 Mar 2024 by GM, Hotel Management
We are so glad you enjoyed your stay with us and we look forward to seeing you again soon
by A verified traveler
Posted 9 Mar 2024
I will never use this place again. There were few options for hotels in Burnet, TX, and the reviews weren't great...but not all were terrible. I should have 'listened' to the terrible. Upon walking into the room, I was greeted with a bunch of long black hair on the floor of the entryway. I checked the fridge to see if there was a freezer, only to find food still in it from another stay. The bathroom had the same hair on the floor and the shower had hair, literally, everywhere....on the walls, tub and curtain. The heater never worked, but I let it slide until it got pretty cold at night 3 days in. I let them know that the heater didn't work. I requested a cleaning that day...the same day they said maintenance would be there to fix the heater. I got back from work that night...and no heat and the room wasn't cleaned. I told the front desk that neither were done. I had to go get a space heater from them and take it to the room so that I could have heat and they assured me maintenance and housekeeping would be in the next day. I got back from work....still no working heater and STILL the room wasn't clean. I was livid and back downstairs I went. I asked if they even had housekeeping there as I still hadn't seen a single cart. I was told, "Yes, we do...but they only clean during the day." Really??? That is nothing new and still no excuse for why my room still hasn't been cleaned. I checked out 2 days later, with no working heater and room never being cleaned.
Comment from Hotel Management
9 Mar 2024 by Anna, Hotel Management
Our sincere apologies, Thank you. I will check into this complaint. Again apologies
by A verified traveler from Richmond
Posted 3 Mar 2024
Nice staff
Comment from Hotel Management
3 Mar 2024 by GM, Hotel Management
We are so happy you enjoyed your stay with us at our hotel. We look forward to seeing you again soon.
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
3 Mar 2024 by GM, Hotel Management
I’m sorry your stay your stay with us was unsatisfactory. I hope you give us another try and come stay with us again.
by A verified traveler
Posted 23 Feb 2024
Internet didn't work. Called the help line, they said they would call me back. They never did
Comment from Hotel Management
23 Feb 2024 by GM, Hotel Management
Thank You for taking a time to write a review. We are looking into the situation of the internet and we are so sorry for any inconvenience. We do hope you give us another try and come to see what that's again
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by GM, Hotel Management
Thank you for taking the time to rate our hotel. We are so pleased your stay with us was a good one. Let's us know when your in town again and we will be happy to reserve u a room.
