Ratings based on 1,118 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Family came to Vancouver for vacation and ended up staying here. We took Uber rides everywhere we went and had no problems. Hotel was great but little far from events we did in the city, however the hotel was clean, safe, and friendly service.
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Straight forward but exactly what we needed and very close to an event we were attending.
by A verified traveler
Posted 2 Jun 2024
We stayed at this hotel because our daughter was at a tournament at Burnaby Lake, so the location was convenient. However, we found the hotel very dated and the room was small and a bit dingy. The worst part was the extra sleeping area with the pull-out couch. This area has frosted glass windows that face the hallway and only wooden venetian blinds that don't block the light from the hallway. So, when sleeping on the pullout couch, the room is so bright. The main part of the room (with 2 beds) was so small that one of the beds was right up against the air conditioner, which meant if we wanted that on, cold air was blasting on the person sleeping in that bed. The small kitchen area was okay but it would have been nice to have a toaster. On a positive note, the restaurant did a great job of serving our large group and the food was good. The kids also enjoyed the pool.
by A verified traveler
Posted 2 Jun 2024
The property was OK, but it was extremely dingy and a little dirty. The hot tub was filled with particles and just sort of gross. Our room was dingy. We would not stay here again.
Comment from Hotel Management
7 Jun 2024 by Jonathan, Hotel Management
Good Day Joy, Thank you for taking the time in letting us know about your feedback. Your comments will make us work harder to continue in striving for exceptional service. We appreciate all forms of feed back, both good and bad, as this helps us improve and strive to improve our Guest’s experience. We will pass you comments on to our Housekeeping team however we get many reviews commenting on how clean and comfortable the hotel is. Our outdoor heated swimming pool and outdoor hot tub are extremely popular with our Guests. it is maintained and levels are monitored and recorded three times a day as we want to make sure the chlorine and ph levels are correct. We are sorry to see you go elsewhere. However, we fully understand the options guests have and we respect them. We wish you a pleasant stay where ever you choose to stay. Best regards,Jonathan FFront Office Manager
by A verified traveler
Posted 2 Jun 2024
Nice hotel, friendly staff. Hotel restaurant had great dining options. Also only about a 10 minute walk from Brentwood center for even more options!
Comment from Hotel Management
7 Jun 2024 by Jonathan, Hotel Management
Good Day Jeffrey, Thank you for sharing your experience with us. It's wonderful to read that you appreciated our prime location, and our Acqua Restaurant, and most importantly, the fantastic service provided by our team. We definitely will share your comments with our staff.Best regards,Jonathan F.Front Office Manager
by A verified traveler from Victoria
Posted 1 Jun 2024
Close to work
Comment from Hotel Management
7 Jun 2024 by Jonathan, Hotel Management
Good Day Deren, Thank you so much for taking the time to provide us with your feedback about your most recent stay with us at the Executive Suites Hotel here in Burnaby. We look forward to welcome you back in the future. Best regards,JonathanFront Office Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
6 Jun 2024 by Jonathan, Hotel Management
Good Day Wendy, Thank you for your kind review and the excellent 5 star rating. We are delighted to read that you found our accommodation comfortable here at the Executive Suite and Conference Center here in Burnaby. We look forward to welcoming you back again in the near future. Best regards,Jonathan FFront Office Manager
