Ratings based on 1,410 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
The employees need more training in customer service. The front desk person did not have the attitude of helping to get my request granted (finding a phone charger to borrow) they only answered no and didnt offer any other potential solution. Housekeeping passed the buck to the front desk!
Also, they were Very abrupt about keeping the stub for checked bags insinuating that we couldnt get our bags back if we didnt have the ticket.
Comment from Hotel Management
12 Jun 2024 by n, Hotel Management
Dear Ma'am Julie,I would like to extend my sincerest apologies for the experience you encountered during your recent visit, particularly regarding the behavior of our front desk staff. Your feedback is invaluable to us, and we deeply regret any inconvenience or discomfort caused.Please know that we take your concerns seriously and are committed to addressing them promptly. Your satisfaction is our top priority, and we are dedicated to ensuring that your future experiences with us exceed your expectations.I kindly invite you to share any specific details or suggestions on how we can improve and rectify this situation for you. Your input will guide us in implementing the necessary changes to enhance our service and create a more positive experience for all our guests.Thank you for bringing this matter to our attention. We genuinely appreciate your patience and understanding as we strive to make amends and regain your trust.Looking forward to hearing from you soon.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Lokesh, Hotel Management
Thanks for your valuable feedback.
by A verified traveler
Posted 9 Jun 2024
The surrounding areas feel unsafe
Comment from Hotel Management
10 Jun 2024 by Lokesh, Hotel Management
Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.
by A verified traveler
Posted 8 Jun 2024
Neither of the televisions in the room were working and one phone.
Comment from Hotel Management
9 Jun 2024 by Lokesh, Hotel Management
Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.
by A verified traveler
Posted 6 Jun 2024
Property was under construction without us knowing.
Comment from Hotel Management
7 Jun 2024 by Lokesh, Hotel Management
Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.
by A verified traveler from Mariah Hill
Posted 3 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Lokesh, Hotel Management
Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.
by A verified traveler
Posted 3 Jun 2024
I know it sounds weird, but I just hanging out in the mezzanine and vibing with the music. The lake view is amazing.
Comment from Hotel Management
6 Jun 2024 by Lokesh, Hotel Management
Thanks for your valuable feedback.
by A verified traveler
Posted 30 May 2024
Great view of Lake Champlain. Unfortunately, undergoing major renovations at the time.
Comment from Hotel Management
30 May 2024 by Lokesh, Hotel Management
Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
12 Jun 2024 by EM, Hotel Management
Thank you for the positive feedback.
