Ratings based on 589 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
TV didn’t work when we arrived and the toilet was making loud noises when we flushed the toilet. We did not have any shampoo.
by A verified traveler
Posted 9 Jun 2024
Service provided was beyond expected. Any problems we had during our stay, staff was able to assist us in a timely manner. There was said to be construction being done during our stay, but the construction did not bother us one bit which was great. It was almost as if construction was not being done. We stayed for 6 days and our stay was very comfortable and relaxing. Will stay again in the future.
by A verified traveler
Posted 25 May 2024
Property was under construction downstairs...rooms and other area were top notch...newly renovated
Comment from Hotel Management
5 Jun 2024 by Management, Hotel Management
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our rooms and other areas to be top-notch and enjoyed our newly renovated spaces.Your positive comments about our renovated areas are greatly appreciated, and we are glad that you had a comfortable and enjoyable stay.We look forward to welcoming you back to Courtyard by Marriott San Francisco Airport - Burlingame in the future.
by A verified traveler
Posted 26 Apr 2024
Location and cleanliness
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
Thank you for sharing your experience at The Bayshore Hotel and for highlighting our convenient location and commitment to cleanliness. We're pleased to know that these aspects of your stay met your expectations. However, we regret that there were aspects of your stay that led to your rating of 3 out of 5 stars. Your feedback is invaluable to us as we strive for continuous improvement. We hope for the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
by A verified traveler from Burney
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
Thank you for taking the time to leave your rating for your recent stay at The Bayshore Hotel. We strive to provide all our guests with an outstanding experience, and we regret that we did not meet your expectations during your visit. Your feedback is valuable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
by A verified traveler
Disaster zone
Posted 27 Feb 2024 on HotelsI was never made aware that this hotel was under a full renovation. Had I known this I would have booked somewhere else.
Comment from Hotel Management
13 Mar 2024 by Management, Hotel Management
We apologize for any inconvenience caused by our ongoing renovations. We understand the importance of transparency and strive to communicate any disruptions to our guests in advance. Your feedback is valuable, and we will take steps to improve our communication processes to ensure that all guests are well-informed about any renovations or upgrades happening at our property. If there's anything we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
13 Mar 2024 by Management, Hotel Management
We're sorry to hear that your experience fell short of expectations. Our team takes all feedback seriously, and we'd like to understand more about your specific concerns so we can address them promptly. Please reach out to us directly so we can discuss your experience further and work towards resolving any issues you encountered. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback.
by A verified traveler
Posted 16 Feb 2024
service was exelent and safe
Comment from Hotel Management
13 Mar 2024 by Management, Hotel Management
Thank you very much for your feedback! We're delighted to hear that you found our service excellent and safe. Providing a top-notch experience and ensuring the safety and satisfaction of our clients are our top priorities. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in our services!
by A verified traveler from Casa Grande
Posted 4 Nov 2023
Made reservation for 1 night at beginning of trip to Europe and one night on return 30 days later. Got dr apt scheduled two days after return and tried to add extra night but could only do this with separate reservation. On check in I told them I was checking in for two night on two separate reservations. He found both and confirmed. Next day while visiting Alcatraz I got a call from hotel saying I was late checking out and had to check out and check back in to a differrent room and move my luggage. They said they were closing that floor for construction and that I could not check in for two nights on two separate reservations. I told them I had confirmed this on check in but she insisted it was not possible to do this even though I have done this many times at major hotel chains. I will not use a Marriots hotel ever again due to their inflexability and lack of customer service.
by A verified traveler from Casa Grande
Posted 4 Nov 2023
Construction ongoing with blocked areas and only back entrance.
Comment from Hotel Management
4 Nov 2023 by Jordan T., Hotel Management
Thank you for staying with us. We apologize for the status of your stay.
