Ratings based on 616 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
The room they gave me had a very very dated bathroom broken tile a piece of the toilet broken as well. It was definitely in need of renovation. The bedroom as ok.
Comment from Hotel Management
24 May 2024 by José Luis Porras - Director General, Hotel Management
Dear Karla,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been in some points at the height of your expectations. We hope to continue to provide a high-quality service so that your satisfaction is not diminished.In those areas where we have not attained excellence, we would like to offer you our most sincere apologies. We will listen to your advice and comments and review our procedures so that eventually this may not occur anymore, and anyone could take an impression like yours. We are sorry that your experience was not completely memorable, we really hope next time your impression is better. We reiterate our thanks, please if you have questions or additional comments should know that we are at your disposal. Sincere Regards
by A verified traveler
Posted 22 May 2024
a very hard bed considering this is a high-end hotel. very uncomfortable for sleeping but everything else was great.
Comment from Hotel Management
23 May 2024 by José Luis Porras - Director General, Hotel Management
Dear Domenic,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been in some points at the height of your expectations. We hope to continue to provide a high-quality service so that your satisfaction is not diminished.As far as your impressions about your bed, we would like to offer you our most sincere apologies. We will listen to your advice and comments and review our procedures so that eventually this may not occur anymore, and anyone could take an impression like yours. We reiterate our thanks, please if you have questions or additional comments should know that we are at your disposal. Sincere Regards
by A verified traveler
Posted 24 Apr 2024
Excellent place
Comment from Hotel Management
30 Apr 2024 by José Luis Porras - Director General, Hotel Management
Dear BibianaThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely
by A verified traveler
Posted 12 Apr 2024
Great hotel
Comment from Hotel Management
18 Apr 2024 by José Luis Porras - Director General, Hotel Management
Dear KarenThank you very much for the evaluations deposited in our channels. We are glad that your stay has been satisfactory. We hope to see you again very soon.Sincere regards
by A verified traveler
Posted 5 Mar 2024
This hotel is located just 5 min distance from sightseeing places. This hotel is a part of a church, inside was renovated. Very gorgeous inside.
Comment from Hotel Management
8 Mar 2024 by José Luis Porras - Director General, Hotel Management
Dear guest,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
22 Feb 2024 by Jose Luis Porras (General Manager), Hotel Management
Dear Sarah,Dear Ulf,I would like to thank you for sharing your opinion with booking travelers. It is very important for us to know our guest’s experiences, because all that information helps us to improve the quality of our service It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.
by A verified traveler
Posted 4 Feb 2024
Excellent hotel and customer service. Very good breakfast.
Comment from Hotel Management
6 Feb 2024 by José Luis Porras - Director General, Hotel Management
Dear IrisThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely
by A verified traveler
Posted 15 Jan 2024
This hotel is just perfect. It’s huge and beautiful, the room was amazing, very clean and very well equipped, the bathroom very big, staff was super nice and helpful, and the location is just spectacular. Parking was also very convenient and easy to get to.
I think breakfast also deserves a special mention as it was very varied and very good.
I would definitely stay again, and I highly recommend it to anyone visiting the city.
Comment from Hotel Management
16 Jan 2024 by José Luis Porras - Director General, Hotel Management
Dear TomasWe are delighted and proud to receive reviews like yours, we work hard every day to ensure that all our customers have a memorable experience like yours.We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards
by A verified traveler from Oakland
Posted 13 Jan 2024
Hotel appears to be a repurposed monastery - the breakfast room is off the cloisters. (And there is a banquet area in the cloisters.) Room was large and comfortable but very dark. Internet connection fine. Dinner in dining room was good and reasonably priced. Breakfast buffet good. Parking under hotel, with very small spaces (usual for Spain). No bellboy service. Only issue was a couple of desk clerks who were neither competent nor helpful. Good location. I would stay here again.
Comment from Hotel Management
15 Jan 2024 by José Luis Porras - Director General, Hotel Management
Dear ChrisFirst and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group and for having shared your experience with us. We are glad that your stay at the NH Collection Palacio de Burgos hotel has generally lived up to your expectations. We trust that we can continue to provide a high-quality service so that your satisfaction is not diminished. We are continually working to achieve excellence in those areas where your opinion could have been at a higher level of quality. Your opinion is of great value to us as it helps us improve and motivates us to continue growing.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,
by A verified traveler from Santa Cruz de la Sierra
Posted 13 Nov 2023
THe hotel is very well located, very close to the Cathedral and other main attractions. The restaurant is very good. Staff was extremely helpful and attentive. It was a great stay.
Comment from Hotel Management
16 Nov 2023 by José Luis Porras - Director General, Hotel Management
Dear Francisco,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, NH Hotel Group, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards
